Starbucks — Restaurant in Towson

Very weird experience. We walked in, accidentally dropped an empty soda bottle one of us had been carrying and the cashier told us we can't throw things in the store. I responded with we're not and then we continued to order. They seemed very annoyed when my friend didn't have enough cash and I had to give her a dollar, acting like we were wasting their time even though their was no one else inside. After we got our drinks, with one being wrong in the process, we all had to use the bathroom. As we walked back there, the male employee who took our order chased us five young girls to the bathroom to tell us it was company policy that we couldn't go in together, which we had no plan of doing. One of us explained that we weren't, we were just waiting for them to open up. It was overall a very strange encounter and I don't know why it happened, just that the whole thing was super weird, especially...

I got a caramel ribbon crunch doordashed to me and when I got it it looked like someone have dumped a different drink in it or drank most of it or as if it was sitting out for hours there was no ice the whip cream was pathetic truly it was disgusting so I called to ask about it and whoever I spoke to was extremely rude cutting me off telling me that it had probably melted (I only live 8 min away) so I drove down there to make sure they fixed it and when I went in I started telling them the problem and the 3 women rolled their eyes and whispered that they would make me a new one…. I mean they were truly disrespectful treated me terrible and didn’t even make me the right drink when they did make a new one… I’m extremely frustrated I don’t usually right reviews or even take stuff back but this was absurd and they were so very rude be careful going to...

Please reconsider using this location the customer service is very poor although I spoke to the Assisting manager/ Levi on Monday morning May 16th and was giving free drinks and a $4 gift card. I felt like that was a slap in the face Anything to shut me up and get me out of the way. He apologized for the situation I had but never said anything about reprimanding the 3 young ladies 1 with multicolor hair very unprofessional looking .I feel that the customer service level of training for any position at this location need to be revamped.The watered down drinks that I got 15 minutes before closing which I felt was rushed $15 For 2 drinks I expect a better Customer...