BIGGBY COFFEE — Restaurant in Traverse City

I rated this 3 stars because I was there twice in 2 days because I love biggby coffee and it was close to campground. This is a 2 day total review, the first day I walked in, the barista was a man, alone first thing in the morning I knew he had a cpl cars in the drive thru but he never even acknowledged the fact I walked in the door; even after looking at me 3 times. My son and I ordered a coffee and a super coffee. I handed him my card, forgetting I had a free drink I politely said I would just wait and use it later. Rudely he replies with..well you won't receive points for today's order then. I asked he had skim milk behind the counter he then basically tossed it at me. Just rude and didn't seem like he wanted to be there. Went back the second day after doing a drive by to make sure he wasn't there, I walked in and was pleasantly greeted by a nice young lady. I said, boy, you're a breath of fresh air from the guy that was here yesterday. I would have given even a higher score for the combined 2 days if I hadn't told her about the rude man the day before and have her tell me that working here 6-7 days in a row will do that to you.....if you don't like to work with the public than find...

I have been a customer since they first started in Traverse City. Several times lately I have received the wrong order. Yesterday it was terrible. When I returned the coffee they had closed for the day. ( I had called ahead and was told to bring it back by 9). When I went to return the coffee today I was treated poorly. First of all, I said that I tried to return the coffee yesterday. The snippy girl behind the counter said that they close every Sunday at 7. (either this is a blatant lie or the hours on the door and website are wrong and I was told incorrectly by someone over the phone). She then threw a free drink card at me. Instead of apologizing she just glared at me and stared me down. No sorry, just a mean glare for me to leave. And leave is just what I'll do. The service has been slipping for a while. If they can't get a simple order right I don't need to be treated like that. With as many coffee shops in the area I am sure to find one that can get an order correctly...

Staff is mostly friendly and cheerful. Most seem newer. This newer location has rapidly gone downhill in its cleanliness. In fact it was rather disgusting. The carpets are filthy from beverages that have spilled some time ago and never cleaned. The counter where your beverage is served looked like it hadn’t been wiped off all morning. The milk steaming pots had crusted milk all over the outsides. Not sure what has changed, but both locations in Traverse City seem to have been afflicted by the same general downturn. Very disappointed since Biggby is some of the best coffee available in town IMHO. I hope they can make a turnaround in the...