Tropical Smoothie Cafe — Restaurant in Traverse City

Disgusting and rude. I ordered two smoothies. Both had peanut butter so they had to use the orange containers. As they began making the smoothies I noticed the containers were filthy - built up old smoothie residue in the sides of the containers. I tried to stop the employee and ask her to get another container. I said excuse me 3 times, she ignored me. I said it again and she snapped back with "what?" but continued making the smoothies. She clearly wasn't going to be helpful. They were not busy so it wasn't like she couldn't have paused for a moment. She finished and set the order on the counter and walked away. I grabbed my order and left and threw my smoothie away. I have celiac disease so being gluten free is important. I also avoid dairy. Having filthy containers is unsanitary and also not ok for someone with dietary needs. Yes, I know cross contamination is a risk but I try to be as careful as possible and always alert the staff.

At the end of the day I figured maybe they were training, maybe they got side tracked. I'm from out of town ans that was where I could grab a quick and somewhat healthy breakfast. So I went back the next day and as I began to place my order notcied that most of the containers sitting there, yes the "clean" ones, were still disgusting and dirty. I canceled my order and left.

Clearly this location does not care about cleanliness or customer service or the health of it's customers. Sanitation is huge in thr food business. This...

It's somewhat healthier than most places I give them that. The smoothies have an EXTREMELY high sugar content even before offering to ADD sweeteners. Not all ingredients are fresh! Which to me was a disappointment. The smoothies I did try were very good...I opted out of having extra sugar added but they were so sweet they were hard to drink. Some of the smoothies have 96g of sugar! That's more than we should have in 3-4 DAYS time. Diabetics beware! Watch out if you have food allergies as I believe there is hidden SOY in many of there blends as I had a reaction to everything I have tried. Including the salad bowl I got. The rice is parboiled as well which was horrible. Also I was disappointed in that not all the smoothies were gluten free...where's the gluten in fruit & veg? My friends kid who worked there said they use a lot of hidden syrups...must have gluten in those. I purchased a gift card with a free smoothy...tempted to just give it away. You could save a lot of money by buying a Nutribullet RX and making your own smoothies in 2 minutes at home which is what I normally would do. But I live an hour away so this is somewhat convenient on occasion...

Love the food bit the staff is horrible. They forgot one of my items in the drive thru and the lobby was closed so I knocked on the door and the girls straight up ignored me and wouldn't look at me. I just wanted what I paid for. It was so rude. They sent the male, (im assuming the manager over) to help me instead of giving me the time of day. I love the business chain I just hate rude workers. They ruin it for the business. I would quit hiring little high-school kids. They hate their life and it shows, they don't make it enjoyable...