Dino's Pizza — Restaurant in Traverse City

Okay let me just say, a very unprofessional situation happened and being in the service industry I am appalled this even happened. Had a friend call and order an order at 12:39 am. She walked back to our group and I proceeded to call at 12:40 am. Was told by a gentleman he was turning off the ovens (but you just took an order 30 seconds ago, so clearly you did not turn off the oven). I proceeded to tell him he just took an order and I’m literally in the parking lot and could order immediately. Still was denied. In a time when Traverse City tourism slows down and you get to these slow times it blows my mind that someone could take an order and then 30 seconds later deny one. Very hypocritical and silly. I planned on paying and tipping very well, and I can understand it being 20 minutes before close but am I out of touch to think 20 minutes is beyond early? Especially in a town when everything damn near closes at 10 pm. You would think Dino’s would want to take advantage of some quick late night orders. Very disappointed and will definitely plan better next time and give my business to a business that honors their ACTUAL HOURS. I get an order 5-10 minutes before close but 20 minutes before and you just took an order 30 seconds prior is actually insane. Do better and maybe learn how to honor customer service a little better. Would not want anyone like that running...

DO NOT WASTE YOUR MONEY, YOUR TIME! I always support local business first and when I found this joint I was excited. I put in my order for delivery and though it took longer than most places to get delivered (40 minutes to an hour) I didn't mind because it was local. I received my order and though it was a simple one it was stilling missing 2 out of the 3 toppings, I shrugged it off as a simple mistake. Then as I go to enjoy the pizza there is a hair melted into the cheese, gross! My boyfriend called Dino's and the gentleman on the phone apologized and promised a full order coupon for next time. In the mail I received a coupon covering only 1/2 of my order. I called Dino's to speak with the owner Bill who argued with me because there was in no way hair could be in there pizza and especially because there were no notes on my order stated the issue. He argued with me and basically stated there was nothing he would do about it. I did not spend almost $50 to support a local business during a pandemic to have them treat their customers this way. It's beyond ridiculous that as an owner they have no care for the customers that keep them in business. TRUST ME, I didn't order pizza...

First I would like to say that I love Dino's Pizza and it's a shame I will not be eating it again. I called and ordered pizza and they never asked for my name. When I arrived to pick it up there was a lot of confusion on what pizza I had ordered. They ended up giving me the wrong pizza. After I got home and discovered it was not what I ordered, I gave them a call. They actually tried saying it was partially my fault for not giving a name. Also tried to convince me that what I received was similar to what I had ordered. Finally after refusing to just eat it, they sent a driver to deliver the correct pizza. It was warm but not hot from sitting for over a half hour. I am not sure why the customer service is not that great anymore but I don't think I will...