Spatola's Pizza — Restaurant in Tredyffrin Township

A simple mistake is why this review is warranted. I ordered a Chx Csr Sld (+ext drs) and picked it up late one evening. The next day when I grabbed the bag for lunch there was no dressing, not even the extra dressing. So, since I live 2 blocks away I stopped by while running errands, got the salad dressing and five apologies, which weren't even necessary. I felt bad they even had concern, it's just salad dressing. They're Caesar is also good enough to eat dry the next day if necessary. The dressing just makes your gums numb, it's addictive, ya know? It's why I order the salad, so anyway...

I've been to Spatolas 200+ times and that's the first mistake they've ever made. Scout's Honor. Never a mistake, a wrong order or lack in quality.

When you get delivery and they say "it'll be about 35 minutes" they mean it will be 35 minutes. Because they're on time. Always.

Burgers excellent, pizza superb, great onion rings. They do the entire menu excellently, and they do it that way every time.

The staff has always been great, never an issue. Delivery drivers very polite. Spatolas operates like a high end restaurant in the back of house and a friendly neighborhood pizza joint in the front, which it is. It manages to deliver both.

Spatolas is rated 99.5% on my scale. 5 stars. Two Thumbs Up.

But what prompted this long winded review was that the missing dressing incident happened 3 weeks ago. I order this salad about once a week. Last week, and tonight, my bag was checked by them before I left to confirm the extra dressing. Their PoS system must have notes because that's crazy attention to detail. Or everyone's on ADHD meds...but either way. Thank you for being a fixture in the neighborhood. Everyone does great work. I've noticed that for years so I'd thought I'd finally...

FYI …. If you are looking to order pizzas for your child’s birthday party , DO NOT ORDER from SPATOLAS in Paoli…. I called yesterday evening (10/23) to order 8 pizzas for our son’s seventh birthday party at Grand Slam in Frazer. They took the order down no problem and confirmed it to be delivered to the venue at 1 PM (today, Sunday 10/24) …. I even gave them the exact address. This morning I called Spatola’s at 11 am before the party to make sure I asked to have the pies double sliced. The guy on the other line said, “yes, we have that down to be doubled sliced.” And AGAIN , confirmed it for 1pm at Grand Slam. One o’clock rolls around and then 1:15 no pizzas. My husband called and the guy on the other line told him (with attitude) they “hadn’t even made them yet, must’ve gotten the time wrong , but they could make them soon and would be around 45 minutes” by that time the party would have been over. We told them to forget it. We ended up only having cake and had extra time with nothing to do. We added mini golf to our party plan because we were stuck with extra time there with nothing to do. We have usually ordered from them before with no issues . It was actually a go to for us in the area because their food is safe for our food allergy son. It’s a shame since it’s not exactly easy finding “safe” restaurants for him. There are only a few we trust….. We will NEVER give them service again. We are not picky people what so ever and never complain. This is absolutely inexcusable. I have heard of other people I know not using them anymore lately also because of similar reasons. Just wanted to give the community a heads up not to use them, because they most likely...

The first time I ordered from this place the lady said 40 minutes for delivery arrival. 2 hours later I still didnt have my food. When the delivery driver had the nerve to call me after waiting that long to tell me he couldnt find my address, I told him to go pound sand. The second time I ordered was less than a month ago. I received a pizza that was somewhat stale crusted. It tasted like the dough might have been made the day previous. I have eaten at other Spatola/Spizzico locations in the neighboring suburbs and the pizza was always half decent. I also ordered a Chicken Panini and it was completely inedible. The chicken was like biting into a hockey puck. Im lucky I didnt chip a tooth. I took it out and couldnt even pull it apart with brute hand strength. The arugula was rancid and sopping in liquid. I brought it up to an employee who acted as if he could care less.

The super positive and descriptive reviews I suspect are false or written by people who have no idea what a good pie consists...