Jet's Pizza — Restaurant in Troy

Been ordering Jets for years moved to the area recntly. This place is an absolute mess. I made an ordered an hour prior to having guests over. I was told me order would be delivered in about an hour. I waited and an hour and 45 mins. I called asking where my order was. The Jets employee said they were behind and it would be delivered in 30 min. Yet another hour passed. I called them asking what happened to my order.......they said it was delivered. I asked where it was delivered as nothing was delivered to my home. The employees then realized they delivered it to the wrong address. How this even happened is beyond me. The Jets employee said they would refund my entire order and the pizza would be there in 30 mins this time. Well guess what the Order took another hour and I was never refunded the cost for my order yet I was polite and tipped the delivery driver 20%

I called asking for the refund I was promised after I was never given a credit on my card and no one seemed to know what happened. It's amazing. I have the call logs showing all of the calls I have placed to this Jets location and durations. False promises and pizza delivered four hours late absolute joke. I've never had such an awful experience.

I understand places are short staffed but the fact I had to call you three times to ensure my order was delivered (over four hours) is embarrassing to the Jets brand. This place would get a 0 star if that was a choice.

Jets lost a...

Whenever I order Jets Pizza I always order from this location because the employees are always nice and the food is always nice and hot but today when I order from this location I was disappointed. I called at 4:45 and placed my order over the phone and the person who took my order repeated it back and asked if it was under a certain name and I said yes and was told that it would be 20-25 minutes. So I arrive to the store 30mins later to be told that they don’t have my order and I have the wrong location.

Ever since I moved to Troy this is the only Jet’s I’ve ever went to and never had any issues. Then when I got back to my car I call back into the store and was again told they didn’t have my order and they could make it but it would be ten minutes. I appreciate them for offering to make it for me but the purpose of me calling it in was so it would be ready when I get there and after they told me that I had the wrong location, that’s when they should have offered to make my order. It was not until I went to my car and called back in that they offered to make my order.

I will not be returning to this location...

My family has been going to this Jets Pizza since we moved in around the corner 22-years ago. Sometimes it was very good others not great. One week ago I ordered one of those calzones and specifically asked for NO garlic a few times (we actually had a conversation about how my husband got terrible heartburn from their garlic). Got the pizza ahead of time before he got home and.. Full of garlic!! OK so I thought I'd try them again this week since I saw a flyer with a decent price of $2.50 off a large for $7.99. Looked at my receipt after I got back home and they charged full price. Now I know it's only $2.50 but after last week having to pitch the calzones I'm getting mad. So I called and was told that only if you mention their own special you will get it. In 22-years they've never done that They've always said they were giving me the advertised special without asking for it.. All they had to do is ask if I had any coupons if any rules had changed. I feel like its price gouging. I never ever write reviews and this might sound petty but after being a loyal customer... I know of a lot of other pizza places...