Marketplace Café at Nordstrom — Restaurant in Troy

Usually we love going to this place and it’s usually great service but today we had horrible experience. First when we walked in the man on the register taking our order was so rude and dismissive when we tried to substitute some thing on our plate. Which we have done many times before in the restaurant, so before asking one of of co workers he tried rudely dismissing us, then one of the co workers allowed us to do the replacement, since we do it all the time. Then he made a mistake and only put down one order of what we got when we clearly said we wanted two. Then when we told them we wanted two it took twice as long for them to bring the second dish. When they did bring it the server dropped it off and walked away immediately pretending not to see that the dish was completely burned, like actually black, we wanted to give them the benefit of the doubt and try it but it was horrible. We asked for a refund because we didn’t went to wait even longer. Then at first they said we couldn’t refund you tip, for burnt food i have to tip you guys? Really bad experience and it made us so sad because it’s usually...

I frequently get carryout food from this café, 4 plus times a month. My favorite is the clam chowder. Today, I ordered the clam chowder bowl with a sandwich to go. Upon arrival, they alerted me that there wasn't anymore bread that comes with chowder bowl. I was disappointed but knew the chowder would be just fine with my sandwich. When I arrived at home I stirred the chowder up to find it very watery and literally without potatoes and clams. It smelled like onion soup. I will reach out to the establishment tomorrow. I understand it was 30 minutes before closing when I got my food but I would have accepted that there wasn't anymore soup...

Was in on 2/6/24 at around 3:30. Ordered at front per usual. Went to be seated and every table was disgusting dirty. No other customers in the restaurant. Literally 0. Already paid and so wiped off table . Was served burned/black crust Flatbread. Inedible. Asked to have it taken off bill and were double charged instead ! I loved this place, but it seems like there is lack of management or quality control now? Chef let black crust leave the kitchen? We won't be back and will be sure to tell...