Papa Johns Pizza — Restaurant in Troy

Made an order on the app at 7:30 for 2 drinks, 10 honey chipotle boneLESS wings, a large cheese pizza, and an order of oreo bites. We called at 8:10 to check on the progress. We were told 20 minutes maximum. We got a text at 8:30 that our pizza was finished. We ordered delivery so we assumed it would be delivered shortly. We called back at 9:15 and asked for another update. They said it had been ready for 45 minutes and they were waiting on a driver. I asked if we could just come pick the pizza up ourselves and they told us yes. All in all, it took us about 10 minutes to drive there, pick up the pizza, and drive back. I just think that's a little bit ridiculous. 2 hours for pizza. And to not disclose that this whole time we could have came and got our food. Not to mention the wings we got were bone-in and the cookie bites were rock hard. Our pizza was the only thing made right and of course we had to heat it up ourselves because it was cold after being ready for almost an hour. I dont think it's a mystery that it's a friday night and you get a lot of pizza orders, have any of you ever been to a pizza shop on the weekends? It's busy. Why not prepare for that and make your customers suffer the consequences of your...

3 hours, 3 telephone calls and still no delivery. Said they had wrong address and phone number. We have ordered from them several times with no problem. Manager, Miranda, said it takes another 35 minutes to get to us even though on the second follow up call an employee said it would be out shortly. Manager said address and phone number entered wrong. On two prior calls they were given the address and phone number. Miranda said we could have a free pizza, but we wanted the entirely order free...But can’t get a free order until next time as she didn’t comp the order tonight. Highly disappointed that the service is inexcusable with little disregard for future and continued business from loyal customers. Still waiting for a delivery 8...

Placed order online at 4:15pm app said order was delivered at 5:44pm but nobody knocked and it wasn’t outside anywhere. I called and they said it was left by the garage and it was not by my garage or any neighbors garage…. They said they were remaking it and would call when they were outside to make sure they were at the right house. At 6:35 I got half of what I ordered and the driver called and said that the other half wasn’t done yet so he would go back and get it and bring it right back…. Who delivers half of an order!?!? I get a phone call at 6:45pm that they were just now making the other half of my order. I called at 7:50 to check on it and they hadn’t even started it. It’s now 8:14pm and still don’t have the rest...