Starbucks — Restaurant in Troy

Most of the time the staff is pleasant enough but today I had a sour experience. I mostly use the mobile app just because it's convenient for me to pay and get my points all in the same motion, however they double charge me everytime I mobile order and I have to wait upwards of a week to get my money back. Today I had went to the Chick-fil-A next door and intended to use the Starbucks app to order while I was in line so they had time enough to make the order (which I very well understand this concept, working at a fast food restaurant myself.) Unexpectedly though, the CFA had quick service so I didn't have the chance to order in line. Instead, I ordered right as I was pulling out of CFA and into Starbucks. Another unexpected event occurred in which there was no cars at all in the drive through at 1 pm. So, I unfortunately had to just tell them that I had just placed the order and was very apologetic about the lack of time given to make my order. And as stated before, I work in fast food, the concept of having to wait for your food is not an issue for me whatsoever. Whoever was taking my order got very angry with me for absolutely no reason. Yelling at me that I should've placed my order sooner, etc. And as mentioned before, I really use the app so I can pay and get my rewards all in the same click of a button, no swiping and scanning, or cash. I just want to know, would she have been just as upset if a regular customer had just rolled up to the speaker to order their drink on the spot? Because that's just about the equivalent of what happened. I understand not wanting your times to be up and that you have goals to make but there is no reason to catch an attitude with me when I was nothing but apologetic and understanding. Not to mention she wouldn't even give me the time of day to explain myself and the situation. Anyways, I get to the window and like she explained I did have to sit for a second for my drink to be ready, which I understood and was not upset about. What I was upset about though, is that the drink was not made right at all. It's one thing to be rude to customers that are paying for your wage, but it's a completely different thing to then take that anger out on them and purposefully make the drink wrong and further escalate the situation. I used to be a fan of the Pink Drink but I realized that at least at this store, they have no idea how to make it correctly. Over 50% of the time I was getting sour and separated milk so I just learned my lesson to not get it anymore, even though I loved the drink when it was made correctly. What they handed me today (not a pink drink) looked like a pink drink that had sat and separated and molded over. I get that not every drink is going to come out perfect every time but maybe we shouldn't be handing customers unappetizing drinks that look like throw up in a cup. I ended up just taking the drink and leaving because I was in no mood to try to explain myself and fight for the outcome that all customers should be receiving, their drink or food made correctly and a happy experience. I'm not sure if she was just having a bad shift or day, but now you've made it a bigger problem than it should have ever been and I will not be supporting this location any...

Don’t even bother with this location on the weekend unless after 12-12:30pm. Also do not trust the estimated time when ordering ahead. This store consistently has the worst service I have ever experienced at any coffee shop-drive thru/fast food in my life. and it’s not the fault of any of the staff

This is a high-volume location and especially on weekends the order-ahead option is incredibly busy. So far I have had to repeatedly 45 min to 1 hour for cold brew coffees and for refresher beverages (both cold and pre-made options requiring 0 prep). This is after I have ordered ahead and given them an extra 15 min from what the estimated time was. It has not mattered if I ordered ahead or not, ordered ahead in-store OR drive-thru although drive thru does seem to be slightly faster. (I still had to wait 20 minutes on a Thursday in a line of 4 cars w/ single coffees….)

This store is well staffed and all members are very friendly, they just physically can’t keep up with the demand. I have reached out to Starbucks customer service regarding this issue, as like I said this is an issue every...

Last night, Dec 27th, I left work at 8:30pm from across the street & stopped at Starbucks. I was in the drive through line from around 8:40pm. I finally get to the speaker to order and the person says, sorry were now closed. It was 9:02. I said, you aren't going to finish taking the orders of those still in line, I can't get out of the drive through line. Really rudely he says.. uh, you weren't in line! I said.. uh, yes I was! I've been in line for 20 mins. He says, again very rudely and sternly... NO YOU WEREN'T! I didn't get a ding. I said well then something is wrong with that because I've been in line for 20mins. He said fine, what do you want? I get to the window with my phone out to a show him my time stamped text messages to my daughter talking about being in line at SB at 8:46. He again tried to argue with me that he always gets a ding so I must have been really far back from the car in front of me...I was not! Whoever closed your store last night, is the guy I am talking about. He did apologize for the "confusion"...