Troy Deli — Restaurant in Troy

Maybe folks were having a bad day but their apathy and bad attitude almost made me have a bad day too!

I called in my order whereby they quickly put me hold before I could even say I would hold. I waited about 5 to 6 minutes then was disconnected. I immediately called back and some woman answered but asked if I could hold again! Quickly, I protested that someone had hung up or disconnected me and I should not have to hold another 5 minutes. There was 7 seconds of silence on the other end then the person asked what I wanted in a very "putoff" tone. No "sorry you were disconnected", no nothing! Well, I put my order in (#36) and shared my name and number, whereby she promptly hung up spewing out that it would be about 20 minutes.

When I arrived to pick up my sandwich, I asked if they were very busy today because I was hung up on and spoke with someone who had attitude. The man who took my credit card didn't seem to concerned about it either... he just said that he'd check into it. No explanation or apology..

THEN, when I get back to work, I discovered that my sandwich was not as described on their online menu! I was looking for avocado and bean sprouts but that is not what I found. I called them back to tell them so and got more attitude! Now I'm speaking to a woman who sounded put off that I had the audacity to call them about my sandwich. She questioned me about what was on it and told me that they don't do bean sprouts any more.....that now they just use lettuce. Well, I ordered the sandwich because of the bean sprouts for crying out loud!! And the avocado --well that was really just an avocado spread--and sparsely spread to boot! The sandwich was not as advertised. So, I got a quick "I'm sorry" at the end of the phone conversation but no restitution or anything close to it.. To top off everything....the sandwich sucked!

Well Troy Deli, I'm sorry for the way you treat your customers, you've been in Troy for a long time; surely you can come better than that. If I ever return to your establishment, it will be because of the previous experience that I had there when ordering online. Service wasn't that great but you guys weren't nearly as mean! I may give you the benefit of the doubt... maybe you all were just having a very bad day, despite the beautiful day it was outside.

BTW, please, please update your online menu so that no one else will experience the bad service and wrong food descriptions that I encountered this afternoon. ...

I recently had the pleasure of experiencing the incredible food offerings from Troy Deli, and I must say, I was thoroughly impressed. Their deli sandwiches are some of the best I've ever tasted - packed full of fresh, high-quality ingredients that were bursting with flavor.

But it wasn't just their delicious sandwiches that caught my attention - Troy Deli also did an amazing job catering for one of our company meetings. The sandwiches were delivered promptly and were beautifully arranged on platters, making for an impressive display that certainly left a lasting impression on our guests.

What's more, every sandwich was made with the freshest ingredients, from the bread to the meat to the veggies and condiments. Each bite was a delight, and I could tell that a lot of care and attention had gone into creating these delicious treats.

Overall, I highly recommend Troy Deli to anyone looking for a fantastic deli sandwich or catering service. Their attention to detail and commitment to quality really set them apart from the rest. So whether you're looking for a quick lunchtime bite or planning a big event, be sure to check out Troy Deli - you won't be...

Started going here months ago staff were nice the food tasted pretty good so husband and I got food from here almost once a week….. last 2 times we went the quality has gone downhill … we got a chicken sandwich that had mayo and it was like they squeezed the entire bottle on there it was gross so we decided to give it another try since we went here so many times and it’s been good… last time we got food we had ordered shredded chicken sandwich which i can’t recall the exact name of it. When husband got there he was told that they ran out of that chicken and they had to use a different kind which tasted like freezer burn it was so gross!!!! the taste and quality of their sandwiches have changed since we noticed there was a change of staff in the kitchen. WE STOPPED GOING HERE. I’m giving 2 star cause they...