Grandma Tony's Pizza — Restaurant in Tucson

** Review update 2/19/2020. I received a message shortly after my post from Tony Terry (owner of Grandma Tony's). We spoke on the phone the next day, and he was kind enough to explain the circumstances around the recent changes, which was completely understandable. Several team members are going through training, and we are receiving two free meal deals to compensate for the recent experiences. I appreciated the direct contact, accessibility to the owner and the recognition of the loyalty we've had for Grandma Tony's over the years. Mr. Terry had several actions they had taken place from the night of the review through the next morning before our call, which included employee training on the computer system, the oven to prevent the crust from burning, and had great things to say about the team members that were learning their new roles. Great to see that there really is continued commitment to great customer service and the best pizza in town. Hopeful for continued great experiences moving forward, and grateful again for the customer appreciation.

Have been going to this location one to two times a week for several years. I've always had great experiences until recently. This past week (14th and 16th) the pizzas were overcooked, and we struggled both times with pricing. We ordered so much, that it was common to just say order what we had last time. It's never been an issue. I gave the 14th a pass because of Valentines day, however, when I got to the broadway location on the 16th, I had to explain to the cashier the x large 3 topping special, which was located on a black plaque in the entryway. The price is 13.99, and I was being charged over $19. She went to get what I believed to be the new manager, Maria, and Maria had explained to me because I had cheese on the pizza, that also counted as a topping, and was charged an extra dollar. What we ordered was the xtra large three topping special, one half sausage, mushroom, onion (the three toppings, the other half just the regular cheese topping), so instead ordering three toppings on the whole pizza, just half of it. She replied no, if I have cheese it's a dollar more... to which I smartly replied, so your three topping special is really just two toppings if I want cheese on the pizza.. and she said yes. I told her I've never had this much trouble here, and she said it's under new management. Incredibly disappointing, because we've always been treated respectfully, and had great pizza. At the end of the transaction, which I still think I grossly over paid, I opened the pizza box (they always did that for me to make sure I was satisfied), and saw the rock hard thin crust. This was the second time in a few days. She said "You look disappointed", I said yes, the crust is burned.. no response there. I felt she was very rude, didn't care about any level of customer service, quality of the pizza, and didn't try to be empathetic to the fact that long time loyal customers have been used to a process to which has changed with no explanation. We will give the Wrightstown location a shot, where we had also had great experiences. If that has also gone down the drain in service and quality, we will no longer be going to Grandma Tony's. Very upset that our favorite pizza place has gone...

I'm obsessed with Grandma Tony's Pizza on Broadway and Kolb! Every visit exceeds my expectations. Their pizzas are consistently flawless - picture-perfect crusts, the best pizza sauce I've ever tasted, and generous toppings. But what truly sets them apart is the love and care that goes into every pie. The customer service is beyond exceptional - the staff treat you like family! It's clear that Tony Terry, the owner, has not only mastered the art of pizza but has also trained and hired a team of passionate, skilled individuals who share his vision for perfection. I've never had a disappointing experience, no matter how busy they are. Today, I stopped by to pick up my pizza, and Carlos, one of the employees, remembered me from my very first review of Little Anthony's Diner years ago! Now that's customer service! I challenge anyone to find a place with more genuine, caring employees who take pride in their work. If you're a pizza lover like me, do yourself a favor and try Grandma Tony's. I'm even convinced Dave Portnoy would give them a top rating! 10/10,...

Grandma Tony's Pizza was delicious! We ordered a XL 3-topping pizza with pepperoni, sausage, and mushrooms, and there were plenty of toppings evenly distributed across the pizza.

We placed our order online, and the pickup timing was spot on. When we arrived, the staff opened the box to confirm our order before we took it—everything looked perfect! No pools of grease, a beautifully golden-brown crust, and a generous amount of toppings.

We had a 20-minute drive home, but of course, we couldn’t wait—we ate some in the car! The regular crust with garlic butter was fantastic. It had that perfect, slightly flimsy New York-style feel while still holding up well. Plus, it reheated beautifully in a pan on the stove the next day.

We’d love to...