Rita's Italian Ice & Frozen Custard — Restaurant in Tucson

I was with my grandmother and she always wanted to stop here at Rita's and when we did we made a great memory with this amazing and beautiful lady named Tammy my grandmother wated to say "because of her kindnes and making us feal welcome we will continue to be a customer at Rita's and we will tell others how amazing that place is and how amazing Tammy is and we hope she is there for as long as she can be" she was so amazing as she made us laugh and have lots of fun letting us try samples and giving us recommendations, she was so amazing and deserves the world and coming from a bosses perspective you have a very amazing dedicated employee and that is very hard to fine, thank you Tammy for making...

I went to Ritas with grandson. They were closed and opened at 11Am. I waited the 30 minutes and was greeted by a woman named Terry. I was under impression that she was owner, because she was so nice, so professional. She made us a Sundae. My impression is that she is the face of the brand. This company must be blessed by having her as an employee because I do not see customer service like this as I wish I could in other establishments, even beyond other ice cream parlors, creameries or companies. The customers that came after us knew her by name. This says something about the company and Terry. Thank you for the best of the few experiences we have had in food...

Ordered a custard with two toppings and they were out of one of those. When it was being made we were surprised to see the topping were going on top as we assumed (perhaps wrongly) that they would be mixed in. Before he was done making it we asked if they could be blend it together and he said they couldn't. We suggest they just put what was already made into a different cup so it could be blended and he said they couldn't do that. Also, I ordered a large and a large wasn't really all that large and the toppings were sparingly put on. Not worth the $7+ and unless someone can convince us this was an unusual experience we don't plan...