Best Buy — Local services in Tucson

I am so angry that I cannot see straight. I ordered an open box 77" LG G4 OLED tv yesterday for an insane price thinking I would rent a cargo van, drive

We recently had the pleasure of visiting the Best Buy on Wetmore in Tucson, and I cannot express enough how fantastic our experience was! The shining star of our visit was Jonathon, an absolute gem of an employee whose expertise, patience, and delightful sense of humor made our shopping trip not only successful but genuinely enjoyable.

We initially went in with the intention of purchasing a TV, but thanks to Jonathon’s incredible guidance, we walked out with a new 75 inch HiSense TV, a Sonos Arc soundbar, an entertainment center, and a Nest Audio speaker—more than we originally planned, but with zero buyer’s remorse. We also got some great ideas of where and how to proceed with further purchases (such as the Sonos Sub and Era 100/300s). Jonathon’s approach was nothing short of masterful. He helped us balance quality and value perfectly, ensuring we didn’t overdo our budget while still getting the best bang for our buck.

His knowledge of the products was extensive, and he spoke with a level of confidence and familiarity that only comes from personal experience. It was so refreshing to interact with someone who not only understood the tech but also seemed to genuinely enjoy sharing that knowledge. He wasn’t pushy in the slightest—he let us take the lead while offering gentle course corrections and valuable insights when needed. It was clear he was there to help us make informed choices rather than simply make a sale.

We were also impressed with the other employees we briefly interacted with; they were friendly and helpful, adding to the overall positive atmosphere of the store. But truly, Jonathon was the standout. He’s an absolute credit to his department and to Best Buy as a whole.

If you’re in the market for electronics or just need some expert advice, do yourself a favor and visit this Best Buy location. And if you’re lucky enough to work with Jonathon, you’re in for a treat. We left feeling confident and excited about our purchases, and we’re already enjoying the new soundbar and speaker!

Thank you, Jonathon, and thank you, Best Buy, for such a wonderful experience. We’ll definitely be back! (give this man a raise!)

EDIT: After reading some of the other reviews, I can't help but wonder if we just got lucky or if some people may have unrealistic expectations. Everyone we interacted with did their job well, and Jonathon (of course!) went above and beyond. I genuinely can't relate to the complaints about bad customer service. We even showed up 30 minutes before closing time—when you might expect employees to be tired and ready to go home—and still felt like we were treated as valued customers. We definitely weren’t the only ones in the store, but we sure felt like the...

A laptop was purchased for me as a gift and I was supposed to pick it up in store, we used my best buy account to buy it and selected the option for me to pick it up so there would be no problems. When I went to pick it up they refused to give it to me even though I had ID and the order number but they said that the person who paid needed to be there. Why was there a option for me to pick it up if this was the case? They did say they could cancel the order and I could repurchase it with the same card info, what sense would that make? Oh and they said if I did that there would be a 2 or 3 day hold to release the funds from the original purchase AND I would not be able to use the coupon for $150 off because I could only use it once. The representative was very unsure and kept asking for help from a coworker which made me seriously doubt the information she was telling me. I left the store frustrated and immediately called customer service which told me that was absolutely ridiculous and I had every right to pick it up and to go back to the store and speak to a manager and give him the reference # from the call. I went back in and asked for the manager who continued to lean against the wall and continue chatting with a coworker for another 5 minutes before coming to talk to me. When he finally did he was immediately hostile and defensive and said he had no way to look up the reference number, um you are surrounded by computers dude, really? And what would a reference number be for if that was true? Finally he asked for my ID and then told the original person helping me " finish dealing with her" and walked away, no apology or thanks for you business or anything. I ended up getting my computer, which should have happened in the first place.I have never ever felt so uncomfortable or been treated so badly by a company that I just gave $800 to. This was the first time I've been able to have my very own computer and it was supposed to be kind of special and exciting, this Best Buy ruined that for me and left me feeling horrible. Not only would I not recommend this Best Buy but I'll go out of my way to warn everyone so nobody has to feel like this. Best Buys prices are not worth being treated like a...