Subway — Restaurant in Tucson

I'm not one to complain about the food at Subway since it’s usually consistent, but the customer service at this location was another story. When I arrived, there was only one employee managing a line of six people, and it took nearly 35 minutes before my turn came. After my sub was made and ready by the register, the employee decided to serve the next customers who had just walked in, making me wait an additional five minutes.

To top it off, I was surprised to see a tip automatically added to my bill. Given the delays and the fact that I had to prompt her to finalize my order, this seemed unjustified. When I questioned this, she mentioned it might have been added automatically and offered unsatisfactory explanations, simply stating she was "trained this way."

Overall, the service was frustratingly slow and poorly managed, especially in a setting known for quick service. The automatic tipping without clear consent was particularly disappointing. I hope this location takes this feedback seriously and improves their...

Not sure...normally there were these young girls doing a great job...all seemed clean . They worried about what you needed ..but last night there was this guy speaking to his coworker very loud barely paying attention... All his saliva from his loud talking about his personal life ..falling onto the food .. veggies and guac and lettuce all mixed and messy in their containers from where he was collecting ingredients into the sandwich...the whole area was a mess...yikes never buying from a subway...hope I don't get sick ...sniffing and talking loud..not even closing the mouth and hovering the face over all the food ...can't get that...

Placed pickup order online for foot long tuna. I keep my tuna really simple. Lettuce pickle and onion. First, my bread was toasted, not sure why. I don't know if they were short on tuna but there was almost none in my sub. Instead, it was overpacked with lettuce and onion (which would have been okay if there was any tuna). I know my version of tuna is different from Subway's signature tuna sub but isn't Subway all about "my way"? An order I placed before this one was lacking a bit as well, but not this bad. I even tipped!!! Will not be ordering from St. Mary's...