Sullivan's Steakhouse — Restaurant in Tucson

My family and I came here because we wanted to have a unique experience for Father's Day. Something to treat ourselves and splurge a little, make some memories. I was completely let down. From the very beginning we were treated less than, with employees following my SO and sister into the bathroom for some suspicion or other. After being seated and bathroom breaks were completed, we were given our menus by our waiter and asked if we would be ordering any wine. We replied no and asked for water and iced tea with lemon. After perusing the menu we decided on Wellington bites for an appetizer, a 16oz Ribeye for me and crab stuffed shrimp for my Amazing SO. We paired that with sauteed baby spinach and white cheddar & bacon au gratin potatoes that we would share. The Wellington bites are basically breaded hamburger helper minus the pasta. When I read the description in the menu, I envisioned a bite size beef Wellington. Instead I bit into breaded meatloaf. Tasty, but disappointing. Especially more so considering the $15 price tag We eagerly awaited our meal and were still optimistic despite the service so far. At last our waiter arrived with the main course and it looked very appetizing. We were once again asked if we would like to order any wine, to which we replied in the negative. Our waiter refilled our waters and ice tea respectively, asked if there was anything else we needed and left us to enjoy our long anticipated meal. My steak was awesome, juicy and cooked just right. The crab stuffed shrimp was very good as well. While eating, someone besides our waiter approached and asked once again, if we would like to order any wine. We once again replied no. She then said " So you're not going to be ordering wine", huffed and proceeded to take all the wine glasses off the table. Apparently not ordering wine, is a grave sin in this establishment. We continued our meal uninterrupted and forgotten. The au gratin potatoes were excellent. The sauteed baby spinach resembled a mass of weeds, smothered in oil and peppers, something you might expect to see if you were playing "restaurant" with a toddler. It tasted like you might imagine. Our meal complete, our waiter returned after remembering we were there and asked if we would like some dessert. ( The word had spread that we were not ordering wine) We replied no thank you and asked for the check. Our bill was $335 for 5 people. While the steak was great, I can honestly say I have had better at other steakhouses for much less than $50 and they included the sides. Each side was an additional $11. The stuffed crab shrimp was very good, but not worth the $32 price tag. My advice is to skip this spot and avoid the disappointment. As for making memories. My fondest memory of this place,...

Zero stars would be more appropriate.

I'll be sharing more details with corporate but in short NYE 2022 was a disaster. It actually was, by far, the worst dining experience I've had in my 45 years of life.

The corporate model of booking reservations placed this staff in a no win situation and leadership should be ashamed of themselves for setting the restaurant up for failure.

In October we made a reservation for 8pm on December 31st. We weren't taken to our table until 9:45pm. We weren't the only ones with this issue either. Most of the guests we were speaking to while waiting had to wait 1.5 to 2 hours after their reservation time to be seated. Even after we were seated, it was obvious that the staff was overwhelmed and not equipped to handle the evening. We didn't receive our entrees until 11:15pm and had to send them back for being undercooked.

A few notable issues: Sullivan's wine cellar temperature control is either broken or set too high for proper wine storage. We ordered a nice Pinot Noir and it was served warmer than it should be

the Wedge salad with Applewood smoked bacon ($3 extra) was a joke. It was served at room temperature and the tomatoes were as pale of red as you can possibly get. The bacon crumbles looked like they were out of the Costco brand bag of bacon bits.

I ordered a New York and received a vein cut. My wife ordered a Filet Mignon and she received a cut from the butt end. Neither cut is acceptable for the price they are charging.

the kitchen staff were not all wearing hats and when my wife received her meal (after it was cooked to proper temperature) there was a hair on her plate. We gave up at this point and boxed up the meat to take home to the dog.

The staff was aware that the experience and product they provided was not acceptable and graciously discounted our bill. For 2 guests our bill was supposed to be $375 before tip. The quality of food and overall experience was no where near that level.

What was most disappointing is due to our busy schedules, we don't get to go out for dinner very often so we made a reservation at what we thought would be a quality restaurant. Unfortunately we were wrong and we now know to not dine at Sullivan's again.

I've been in hospitality for almost 30 years, with many of them spent as a server/manager in a high end restaurant. I know there are nights when things just don't go right and I always give the staff the benefit of the doubt. I don't like complaining. I don't like leaving bad reviews. Last night didn't just go wrong, it was the result of the profit driven corporate mindset instead of a premier customer experience in a dining establishment.

Shame on the ownership...

I had a pretty bad experience several months ago in which they were out of everything I ordered, and I left and went elsewhere. I went tonight with a good friend after a long day at work hoping they'd redeem themselves, but nope, it was awful! The drinks, bread, and salads were fine but not amazing. However, the entrees were a disaster! My chicken was not cooked all the way. We sent it back and waited for a new one. The second try wasn't cooked either. Pink chicken is not ok nor is it safe! Also, both chicken dishes arrived with a very large amount of melted butter poured over the dish which made everything look greasy and fatty. They agreed the chicken was once again undercooked and suggested we try something else. I ordered a filet medium. Server said so bright pink throughout? And I said, yes... perfect. It came out well done with just a slight amount of red in the very extreme center. That very center that was closer to medium well IS ALL I WAS ABLE TO EAT as the rest was try and totally cooked through... what a crime! The mashed potatoes were so overly buttery that neither of us ate them. We each had one spoonful, and that was enough. They just tasted like fat and dairy. As a potato lover, I can't recall ever doing that in my life. In fact, after sitting for just a few minutes, they solidified into a hard, solid mass due to the amount of fat! My friend's salmon was simply pathetic both in taste and look. I saw another review on here saying the same thing with a picture to prove it. It was this thin wimpy cut plopped onto a plate with some REALLY overcooked and chewy asparagus that had turned almost yellow. It looked like it was an unfinished dish. She didn't want to make a fuss but was very unhappy with the look, texture, and taste. We felt cheated. She ate hers before my second chicken came to the table and then had to sit there and watch as I sent that back and waited for the murdered steak to arrive. The server and manager explained they were having kitchen staff issues and that many of the other tables around us also sent food back. One table near us with 6 or 7 ladies sent back three overcooked filets. There were other issues too that I won't get into, but this is just unacceptable. They ultimately comped my meal and one round of drinks. However, with tip, we still paid $100. A total ripoff and waste of money! They should be embarrassed. I can't imagine they can continue on in...