Chicken and the Wolf — Restaurant in Tulsa

Terrible customer service and hygiene.

This was our first time here. There was a person in front of us, and the long-haired guy taking the order seemed annoyed and angry about the person in front of us was having questions. This was my 1st red flag. Everyone working looked like they didn’t want to be there. Then, it was our turn and someone else with fishnet leggings took our order, which went fine (for the moment). We sat at the bar area next to it while waiting for our to-go order. While waiting, you can see everything going on in the kitchen. The 1st thing we noticed was the long-haired guy blowing his nose, not washing his hands, putting on gloves and then food-prepping. That is disgusting, I don’t care if the gloves are on or not. Wash your hands first. After 10 minutes, we then noticed the fish-net girl sitting on the ground, both hands on the ground behind the register. If being on your feet all day is tiring, this probably isn’t the job for you. After a couple minutes, she got up, dusted her hands off on her clothes, and took an order after a customer showed up. Also didn’t wash hands after being on the floor. Then, we saw our food being boxed up by the same girl. I almost didn’t want to eat the food, but we already paid and waited 15-20 minutes. She called our order and we left.

The food ended up being good, but I don’t know if we’ll be back after witnessing the disgusting things that go on behind the counter, as well as hearing similar stories on here. Management needs to step in with additional training on being sanitary and customer service oriented. Especially when everyone can see you...

TO say this place is great chicken is, well, wrong. It's okay, but it's nothing great. The recipe...so-so. The batter...disappointing at best. The service...drop the attitude and wear a smile.

Let's go in detail...

PROS Big pieces of juicy, chicken. A good selection of items. A number of levels of nice heat that could use more pepper.

CONS A staff that needs to learn the basics of customer service and put on a smile. They act like they're doing the public a favor. Management needs to get THIS under control. Charging extra for dip sauces...pleaseeeee! Limit it to three per person per order for free and get on with it instead of trying to nickel​-and-dime people for 50 cents a pop. Come on!!!! What BS! Greasy chicken. There are real problems with the batter staying attached to the chicken. You can see what the problem is by watching the process over the cook's shoulder. There needs to be a simple and obvious added step that they either don't know about or don't want to afford. In either case, I'm not going to go so far as to share it as they should be smart enough by now to have figured it out and I'm not being paid to be a food consultant. The bottom line...the batter needs some refining and they obviously don't see the need or the issue. Refine the sides. The potato salad is wet and mushy. The cole slaw has no taste. Smoke the slaw, add some pepper...think outside the box, for Christ sakes!

They've been open a long time now and Chicken and the Wolf still needs ​refining. The owners need to stop living on the deep pockets of their Banh Mi sandwiches and get...

Not impressed. I ate there because it was created by Lone Wolf, my favorite restaurant in Downtown. Ordered the tofu sandwich in a medium. I was stuck between hot and medium. Thank God I followed my gut. It wasn’t flavorful, it was just uncomfortably hot. I didn’t even eat half of my $11 dollar sandwich. The coleslaw was gross, maybe even old. My mother ordered separately a few minutes after me, before we learned of the insane heat, and was rudely taken care of. My mother spent 16$ on her meal, and her Nashville sandwich came in mild. It was just simply too hot. My mother and I usually order the spiciest level on the menu. We request extra peppers and barely get a tingle from anything labeled as spicy. Most of all, I give this review a one star because I believe it’s unfair and bad business to have to put a sign up which says something along the lines of: “if it’s too hot, no returns.” Coming from customer service, I don’t know what kind of company believes they don’t owe their customers a second chance if it’s truly too hot. I rather have my customers have an enjoyable time than force a +$10 sandwich down their throat. If it’s bad enough that a business must put up a sign... maybe their business should better explain the true heat of their sandwiches. This is the first bad review I’ve ever posted, but this company makes me rethink my support for Lone Wolf. I don’t think I’ll be a returning customer to either, as I rather put my customer service above a few extra...