Red Lobster — Restaurant in Tulsa

We arrived as a party of four yesterday around 6:00 pm, so naturally they are busy and there was a 15 minute wait which is 100% reasonable.

Our server's name was Jada and while she seemed friendly, she seemed slightly timid.

We are then seated two adults, two children. We order a beer and a mixed drink, along with two kid's sodas.

Drinks arrived and they were enjoyable. After receiving some bread, we order three entrees.  Two steak and lobster entrees and a steak for the kids to split. Our two entrees had two substitutions each. About 25 minutes go by and then food arrives, unfortunately the young lady that delivered our food was not our server and didn't ask us if we needed anything, as we immediately saw that the proper substitutions were not given.

My girlfriend ordered a mid rare steak and was given a well done one, with the wrong sides and I was given one wrong side.  Jada then shows back up with my correct side but not my girlfriend's.

We then ask for the correct food and also put in an additional round of adult drinks. Another 15 minutes go by and Jada is no where to be found with the side and adult drinks.

No more chances at this point, Jada arrives back at the table and admits she did not ring up our drinks and the side has still not arrived.

I then again respectfully express my displeasentries  with the service and kitchen and ask for the check.

Jada returns with the check along with advising us she slightly discounted my girlfriends meal and subtly says "I don't know if you guys will come back or not, but if you do, ask for me" .

Unfortunately I will be taking my business to the other Red Lobster on 51st Street because spending $36 on an entree that was inedible for my girlfriend and the only thing that was correct on it was a side salad and one lobster tail, that's not okay.

The $10 off the bill and no manager visit to the table seemed like mediocre customer service at best.

I have no problem with a $150+ bill for four but I don't appreciate...

I am completely dissatisfied with my experience here tonight at the 71st memorial location in Tulsa. Used to love going here but after tonight we might not go back. Service was slow. It took at least 15 minutes to get our drinks and they were out of almost everything. All they could offer was tea, water or lemonade and that's it. No soda which disappointed the kids. The food choices were limited as well which disappointed the kids even more! No mac n cheese for kids or chicken and just like the drinks it took FOREVER to get our food and our waitress kept disappearing. When we needed refills she was no where to be found and when she did return she smelled like smoke! It took about an hour from the time we ordered to get our food and when we got it , all the food was cold and it didn't taste as good as usual. Coleslaw dry and baked potatoes that was supposed to be loaded had no butter but when i asked for butter they said they didn't have any! When we asked for togo boxes again there were no boxes and they gave us very small cups to put our food in! Lastly they dont clean anything. I literally watched them take the dishes off the table next to us and didn't wipe that table down at all and they just seated the next customer. Just absolutely disappointed. I could understand if they were busy but it wasn't. It was very empty and in fact when we we were walking by the kitchen to go to our table i saw several waitresses in there on their phones! I had to save for a long time to take my family here and we only went out to eat because it was my daughter's birthday and this used to be her favorite restaurant and what she wanted for her birthday but this was a terrible birthday dinner for her. I feel so bad for her bc she was so dissatisfied. I feel like I just wasted 160 dollars and I could cry....

Worst experience I've ever had. Here we are on Valentines day trying to have a nice dinner, to show up and it was not very busy yet somehow took the server more than 10 mins to even take our drink order once sat. Order our food (we already knew exactly what we wanted) then proceed to wait over an hour after seeing several tables larger and sat after us already get their food and leave. We order the Wednesday special and the endless shrimp more than an hour before close, only to be told the kitchen won't make any more shrimp after 10 so we'd have to order all the shrimp up front. Over an hour of waiting and being told 3 times the food was almost ready for more than 20 mins to end up with no food. Asked to speak with a manager, never got to see one and while we waited to speak with the manager, the waitresses are sitting there dancing around in the dining area and claim the manager was busy doing other things. We never got to see a manager and ended up walking out. By far the absolute worst service we have ever received anywhere. Upon walking back in to try to speak with the manager one more time, all she said was sorry and that she would speak to the staff, essentially blowing us off entirely without any recourse to make the situation better. Will not be returning and will be sure to tell everyone we know not to go to this establishment. I've never been so appalled by the lack of service, and blasé attitude of an entire staff. What would've been a nice valentines day meal turned into a night of pure frustration, disappointment and empty stomachs. If I could give 0 stars I would in...