Holiday Inn Express & Suites Tulsa South - Woodland Hills by IHG — Hotel in Tulsa

We stay in hotels quite often, along with just getting back from 3 weeks in a condo, about 100 nights a year.|We are a IHG member.||As I walked in to check in, the person at the front desk just looked up at me and didn’t say a word. VERY AWKWARD.|I said I need to check in. They replied “ last name, I need drivers license ,credit card” all without even looking up or acknowledging my presence. I felt like I was being punked.||He handed me my cards and circled the room numbers and said here you go.||NORMALLY we welcomed as an IHG MEMBER and asked if we want the points or snack.||I unpacked in the room, noticing it was 75 degrees in the room!|I immediately turned the AC DOWN. ||Both of our rooms were at 75 upon arrival.||We both set out thermostats down to 70 and left for dinner at Fleming’s in Tulsa.|If you haven’t had a steak at Fleming’s , you need to, they’re excellent. With superb service, one in Dallas area also.||When we returned to our room that evening , BOTH ROOMS WERE BACK AT 75 degrees!||I called the front desk , a different person answered and explained how they motion sensors on the thermostats and those probably hadn’t been taken off yet. He was gracious polite and trying to be helpful as possible. He offered for us to move rooms, so my daughter went down and got keys to 5 rooms and they were all the same.||SO OBVIOUSLY WE DIDNT GET ANY SLEEP THAT NIGHT AT ALL WITH THE AC CONSTANTLY TURNING ON ANND OFF .Going from 75 down to 70 back up to 75.||I told the front desk about the next morning before I left for work.|Well I first tried to grab a quick bite in the breakfast area, but everything was old . No wonder only one other person was there eating.||I explained to the front desk person I needed someone to call me to verify the AC was fixed and how it was fixed so I would be guaranteed I and my family could sleep that night.||After not getting a call by noon I called the hotel asking for the manager again, the replied with the same answer I had heard since the previous night “ the manager is not here”|I asked about my rooms, she put me on hold for 16 minutes and never came back.||I called back again at 130 , this time she said they’re fixed. I asked how were they fixed. She put me on hold again and never came back again.||At this point I was convinced I was dealing with either incompetence or just plain stupid, which you can’t fix either.||So I called a different hotel and booked 2 rooms . |No way was I going to TRUST THESE PEOPLE with my family’s sleep another night.||I called back at 150 and told the person we were checking out and someone would be there to momentarily to get our things. |Their reply was “ you will be charged for the rooms, our check out time was 11 am”||I said do whatever you think you need to do , I switching hotels because you can’t give me a room that we can get a good nights sleep in!!||When we arrived to check out, the lady at front desk, WHO FINALLY WAS THE MANAGER, was arrogant and conceded and obviously makes so much money and keeps that hotel so booked she didn’t want our business. |She was obviously unqualified to deal with a situation like this.||I turned in our keys, she said thanks have a great day.|I paused and said that’s it? |She said well I gave you $10 off your room.||That right there told me everything I needed to know about her and her ability to manage a hotel and her training in conflict resolution. $10 was an insult and she knew it, and flaunted it in our face. ||It wasn’t ever about the money, and never will be. How someone this incompetent has been put into a position to deal with people , I will never understand.||FIND A DIFFERENT HOTEL, OR JUST LOOK LEFT AS WALKING OUT THE FRONT DOOR...

We stay in hotels quite often, along with just getting back from 3 weeks in a condo, about 100 nights a year.|We are a IHG member.||As I walked in to check in, the person at the front desk just looked up at me and didn’t say a word. VERY AWKWARD.|I said I need to check in. They replied “ last name, I need drivers license ,credit card” all without even looking up or acknowledging my presence. I felt like I was being punked.||He handed me my cards and circled the room numbers and said here you go.||NORMALLY we welcomed as an IHG MEMBER and asked if we want the points or snack.||I unpacked in the room, noticing it was 75 degrees in the room!|I immediately turned the AC DOWN. ||Both of our rooms were at 75 upon arrival.||We both set out thermostats down to 70 and left for dinner at Fleming’s in Tulsa.|If you haven’t had a steak at Fleming’s , you need to, they’re excellent. With superb service, one in Dallas area also.||When we returned to our room that evening , BOTH ROOMS WERE BACK AT 75 degrees!||I called the front desk , a different person answered and explained how they motion sensors on the thermostats and those probably hadn’t been taken off yet. He was gracious polite and trying to be helpful as possible. He offered for us to move rooms, so my daughter went down and got keys to 5 rooms and they were all the same.||SO OBVIOUSLY WE DIDNT GET ANY SLEEP THAT NIGHT AT ALL WITH THE AC CONSTANTLY TURNING ON ANND OFF .Going from 75 down to 70 back up to 75.||I told the front desk about the next morning before I left for work.|Well I first tried to grab a quick bite in the breakfast area, but everything was old . No wonder only one other person was there eating.||I explained to the front desk person I needed someone to call me to verify the AC was fixed and how it was fixed so I would be guaranteed I and my family could sleep that night.||After not getting a call by noon I called the hotel asking for the manager again, the replied with the same answer I had heard since the previous night “ the manager is not here”|I asked about my rooms, she put me on hold for 16 minutes and never came back.||I called back again at 130 , this time she said they’re fixed. I asked how were they fixed. She put me on hold again and never came back again.||At this point I was convinced I was dealing with either incompetence or just plain stupid, which you can’t fix either.||So I called a different hotel and booked 2 rooms . |No way was I going to TRUST THESE PEOPLE with my family’s sleep another night.||I called back at 150 and told the person we were checking out and someone would be there to momentarily to get our things. |Their reply was “ you will be charged for the rooms, our check out time was 11 am”||I said do whatever you think you need to do , I switching hotels because you can’t give me a room that we can get a good nights sleep in!!||When we arrived to check out, the lady at front desk, WHO FINALLY WAS THE MANAGER, was arrogant and conceded and obviously makes so much money and keeps that hotel so booked she didn’t want our business. |She was obviously unqualified to deal with a situation like this.||I turned in our keys, she said thanks have a great day.|I paused and said that’s it? |She said well I gave you $10 off your room.||That right there told me everything I needed to know about her and her ability to manage a hotel and her training in conflict resolution. $10 was an insult and she knew it, and flaunted it in our face. ||It wasn’t ever about the money, and never will be. How someone this incompetent has been put into a position to deal with people , I will never understand.||FIND A DIFFERENT HOTEL, OR JUST LOOK LEFT AS WALKING OUT THE FRONT DOOR...

This Holiday Inn is definitely struggling vs the other IHG locations in the Tulsa Area. I come up from the Oklahoma City area a couple weekends a month and have been for the past 6-8 months and typically stay at Holiday inns around town. I’ve stayed in Catoosa, Owasso, Glenpool, Sandspring and all throughout Tulsa....This location is definitely lacking behind all the other IHG locations I’ve stayed at in the area.....Possibly the worst IHG I’ve stayed at period. Check in was a breeze, got to our room only to find one of the beds(more than likely both) did not have clean sheets. One had brown dirt that I was able to brush off with a couple good hits . You’re not getting this brown dirt by dragging the floor or some other way between the washer and the room. These sheets were not changed! When I got back to the hotel from a Walmart run we came across some guys breaking into cars, told the front desk and she didn’t really know what to do. They don’t have security and nothing they can do about it. Nothing to do about it because this location does not request make & model of your vehicle when checking in like most other IHG location in Tulsa. The lawn sprinklers kicked on and water was just spraying in these people’s vehicle but nothing could be done because these hotel is lacking big time. I get down to breakfast at 9:30(Closes at 10am) only to find the Oatmeal machine gone, 3 broke up little omelettes, half the cereal containers empty, no biscuits and gravy and half the food items gone. You don't have half your containers empty if you are refilling as needed so I assume they decided not to refill. All in all this location is definitely well behind the IHG standard and would fit better with the choice brand as it’s definitely not ran well. Linens weren’t changed, cars getting broke into(Not your fault but steps you can take to help the matter) and breakfast was basically empty at 9:30. This is not a Location that I would consider staying...