Las Casuelas — Restaurant in Turlock

I went here on a Wednesday with my family. Graduations were still going so we decided to sit in the bar area. There didn't appear to be a line inside or outside. My brother in law's birthday was a day prior. Everything was fine in the beginning until a party of 10 came in. Then it started slowly going downhill.

We'd had got there around 7:15pm or so. Before the party came service was reasonable. We were able to get out drinks in a timely fashion. We were playing a dice game at the table and conversating asking how my brother in law's birthday went. Time had passed and my sister being there said watch the party of 10 get serviced first.

Sure enough they got service before we could even order our food. My sister and her husband's back were hurting from how uncomfortable the seats were. We had another server ask us if we wanted anything else to drink. My mother ordered and said yes it's his birthday get him a drink and we'll order once you get back.

The bad thing was she never came back and we were wondering why our server had left us.Come to find out the our server, Sarah went to school together from elementary all the way through high school. My mom asked him do you like Sarah? He said they weren't good friends and that he didn't care for her.

I'm not sure what the reason for her disappearing was but she was completely missing in action for a good 30-40 mins with no check up. Then when she finally decided to come back Sarah asked is everything okay? I said no I'm hangry. Then my sister and mother apologized on my behalf saying that I was mean for expressing how I felt.

The night was already getting bad and then the icing was on the cake came at the end when my mother being a germaphobe who told Sarah to stop sweeping didn't stop. I've known my mother well enough that she doesn't care when you spray the tables but sweeping in a close proximity to her is a big no-no! My mother even said she wasn't trying to be rude but if she can please stop.

Our food took so long to get that my mother didn't have much time to eat. I've been to many restaurants and usually they don't care if you stay a little longer. Sometimes they'll let you stay up to a half an hour after hours. My mother had asked her a second time to stop and she finally stipped and moved onto her next project. My mom was furious and told us at the table that her dinner was ruined.

Both my mother and sister have both been waitresses so their etiquette differs from one another. There was so much built up tension at the end that it ruined the night for me and a family gathering turned into a nightmare. If the service had been better and Sarah would have respected my mother's wishes I have no doubt the night would have ended on...

Las Casuelas management and staff provided us with the most horrendous customer service my family and I have ever experienced. We arrived 5/9 for Mother’s Day (party of 9), we checked in and were let know it would be a 45 min wait. Customers were arriving after us in groups of 4 and 5 and were being seated before us. We then asked the ladies working in the front if they could just split our group in half (4&5) so we could get seated sooner. They had told us that was not possible. We were confused as to why our request was not possible. We decided to wait. 2 hours went by and no luck. Groups of 4&5 continued to walk in after us and were seated before us. At that point we had asked to speak to the manager as to why they could not split us. The front ladies were 1. Not only rude 2. Continuously raised their voice at us and were adamant they could not split our party. This was not only disrespectful and embarrassing for my family and I, but Las Casuelas management was even worse when they intervened. The managers stepped in and said we had no right in getting upset with their staff and accused us of “yelling” at their staff when the staff were extremely rude to us and raising their voice at us because we kept asking if they could split our table. We should have left after they had us waiting for so long but we had children with us who were hungry and did not want to go wait at another restaurant. We will not be coming back to this establishment. Whether the food is excellent or not, customer service is why customers return to a restaurant. We will give credit to the two servers (young men) who did take care of us despite the way their front end treated us. To the managers and rude ladies in the front, I suggest working on your customer service or getting retrained on how to treat...

Went to have dinner tonight. A young 17yr old came and asked us what we would like to drink. He brought us drinks. The server took our order and left. She didn't come back until it was time to give us our check. The young man repeatedly asked if we needed anything, brought us extra napkins and drinks. He was cleaning tables, waiting on guests the whole time. Not once did the server come by to check on us or anyone else near us. As we were finishing, the young man was handed a tip and he asked is this for the server? The couple respond with a yes. He sets it down. Later the server comes and another girl(staff) says see, your hard work pays off. This is for you. I was appalled. She did NOTHING while that young man was doing her job and his. I did not see her share the tip with him, instead putting it in her pocket. This kid was serving guests, checking on them, bringing them everything they asked, and cleaning tables/floors. He was very attentive. After the server brought us our check. We waited another 20mins for her to pick it up. She never came. The young man asked if he could take it. I responded please. He did and brought us back our change. Still. The "server" never came. I asked the young man if he had Venmo. He didn't. He was only 17. So my fiance and I decided to NOT tip the server. But tip the young man who did an amazing job. It's not ok to take advantage of a young 17 yr old that is doing his best and the server reap the benefits of tips she did Not deserve. I am sure she was upset that we did not leave her a tip. But she did not deserve it. That young man deserves to take her job. He was sweet, attentive and was a...