The UPS Store — Local services in Turlock

Worst store ever. I went in yesterday to drop off a package. It needed one piece tape, and they said I had to buy tape or a $3 charge. I asked him when they began this fee. The man working told me all the stores charge it. I was upset then I walked out.

Then I realized it was an independent franchise, and I went it to question whether it was UPS fee or just that's store fee. He stated "all the stores charge it." I then pressed more asking him again if it was a UPS fee or just that store's fee. He told me then "well the post office charged it so we started charging it." I stated that not what i am asking. I was asking if this is a UPS run store or independent franchise with regards to the fee. He told me again "everyone charges it." So I asked if I contact UPS they will tell me all the stores charge $3 for tape. That's when he told me they are an independent franchise.

I was upset about the fee at first, but I can understand (though if everyone is charging it wouldn't you not so you can have more customers coming that way). What upset me is that man repeatedly lied to me and tried to go around my question. So if you go to that UPS store be prepared to be lied to or the truth skirted so they can get...

Tried charging me over 3 times as much as US postal service would, then misspelled the name of the recipient, then marked my package as "abandon" if unable to deliver when I clearly asked for it to be returned.

All of this I did not find out until reading the two page contract of a receipt they gave to me AFTER making the transaction.

Friendly and helpful service, but they had some trouble with the details of my shipment.

EDIT: In fact, I should add that the service was VERY helpful and friendly!! I walked in the door like a lost puppy and they came up to me and started walking me through the process right away. I would imagine that my specific interactions were a result of shipping an international package through USPS, but my experience still remains the same. I still recommend them for any/all UPS services, just maybe not the...

Kindness goes a long way. Show some grace when you aren’t knowledgeable about something. I sat in the store for 40 minutes trying to figure a return out and they were not very nice or understanding. My hands were full as I was trying to get out of the way so the employee could help others . She watched me struggle to pick up all the boxes, while continuing to tell me I was wrong, and they fell out of my hand. Then I sat in a chair for 40 min on the phone with amazon about why they are asking for individual labels ( prime wardrobe never has individual labels you need to print out ) and they just went about their conversation. I finally received help from amazon and they tried to blame it on me saying I didn’t give them the right return stuff. I get it, maybe the situation in new to them, BUT just show...