Jimmy John's — Restaurant in Tuscaloosa

The service from staff was respectful and courtious. But I asked for salt and pepper. There was none available. I asked if they had any jalapenos or any type of sauce available other than mustard or mayo...none. There were no trays available to set the food on to carry to my table.At the register when making my order I wasn't told that a #12 wasn't a combo at $6.99 plus tax and that every item had a separate charge. So by adding a simple drink and a bag of their chips with a $1.00 cookie...lol. My order went from $6.99 plus tax to $13.99+ tax...Highway robbery and inconvenient, especially if you are poor or on a budget. The crew was cleaning yet for the 30 minutes I sat there no tables were wiped. I just dwcided to leave before using the restroom. 3 stars...

I placed an order online for myself and several Coworkers. I went to go pick the order up and it was wrong. I was missing items initially. The staff was made aware and I received the items. Jalapeños was put on all sandwiches as well. The Jalapeños was not supposed to be on there. I called and spoke with a member of management. The manager was very Condescending. His exact words was there is nothing I can do. I am a manager myself. My main goal is to make sure my guests are happy. We were not satisfied with the food, service, or management. I will not be back to this location. I will be sure to go above and beyond letting everyone I come in contact with not to go there either. I know a...

Aug 12 2023 time 11:00am-11:15am 2 weeks ago I order drive through, cashier took my money handed my change, turned around walked over the the line and proceeded to put the sandwich together with out changing gloves, Also today I order drive through, order 2 sandwiches and the girl on the line backs away handles the trash can, slides across the floor then proceeded to make my sandwich with same gloves on, very unsanitary to me. On a tight work schedule for lunch no time to come inside and complain, I tossed sandwiches in trash can. I just couldn't make my self...