Rock N Roll Sushi — Restaurant in Tuscaloosa

Came in on a Friday night. When we walked in, it took a while for us to be greeted. We were told to sit anywhere clean. Only 2 tables, both of which had been bussed but still hadn’t been wiped. No biggie. Sit down. Takes a minute for our server to get to us. We place our order pretty quickly. We then proceed to wait ~20 minutes for our food which is kinda long for sushi compared to most sushi bars but still no big deal. Get our food. I take my first bite and the rice is undercooked…. So I sent it back and didn’t really feel like eating after that. So that’s when I really started trying to figure out what was wrong with this place. Eventually I figured out they were understaffed. It’s why it took a minute to get seated, why our table wasn’t clean. Our server was in the weeds, along with the rest of the staff. I asked to speak with the manager and see what the deal was. She confirmed they were really understaffed and that half of the staff had walked in the last 2 months and that Monday would be her last day. The only redeemable thing about this exp was our server who, like I said earlier, was really busy with the amount of tables she had. I’ve worked in restaurants for a long time and to be honest, I’ve never seen a restaurant where the general manger didn’t seem to give the slightest care. I felt bad for this staff. On a busy Friday night, the GM and the owner left their crew to struggle, knowing they were understaffed. I know the pandemic has hit restaurants pretty hard the last 2 years but that’s no execute to not care about your employees who bust their tails to keep your doors open for $2.13 an hour. Maybe they’ll start caring when the restaurant goes under. Probably not though considering how little they...

I tried Rock N Roll Sushi on a Saturday in the early evening hours. The restaurant was not busy. There were maybe two to three tables of people dining in. I was there to place a carry out order. I was greeted promptly upon entering. The staff I encountered were friendly. I placed my order and when given the total I thought it sounded a bit higher than it should be but I figured I may have remembered the individual prices incorrectly. The order was prepared in a timely fashion. Upon arriving home I reviewed the receipt to find that I was assessed a 10% service charge for taking my food to go. I find it to be unacceptable to penalize patrons who have decided to eat their meals elsewhere. More, it is shameful not to make patrons aware of this service charge thereby giving us the opportunity to make a fully informed choice to make a to go order. I ordered the crispy wontons, the Thriller roll, and the Reggae roll. The food was mediocre at best. The crispy wontons were not eatable. They were not crispy. They were under cooked. The Thriller roll was prepared properly and looked great but did not taste fresh. The Reggae roll was not prepared properly. It fell apart before I was able to eat it. Overall, the staff made the best impression and I might have been willing to give the food another try but being penalized for taking my food to go will most assuredly mean I will not...

We’ve been loyal customers of this place for quite a while—it’s been our go-to spot nearly every Friday because we genuinely enjoy the food. Unfortunately, this visit was incredibly disappointing, and we’ve decided we won’t be coming back. Here’s why:

We ordered wontons as a starter, a few sushi rolls, and a hibachi bowl. After waiting 40 minutes, only the rolls arrived. We asked about the rest of our order, and the waitress told us it would be another five minutes. Twenty minutes later, she returned to say the kitchen was having issues and the wontons and hibachi would take an additional five minutes.

At that point, we asked to cancel the hibachi and replace it with another roll. Fifteen minutes later, she brought both the hibachi and the extra roll—despite our clear request to cancel the hibachi. We sent it back.

Then the “manager” came to our table and said we would still be charged for all items, claiming she hadn’t been informed of the cancellation. We explained that we had specifically asked to cancel the hibachi and assumed it hadn’t been prepared yet, so we would not be paying for it. Her response? “Oh, so now we’re getting rude. I’ll remove it from the bill—but please don’t come back again.”

No problem. Our party of 8 and a $200 tab will happily go to another sushi restaurant that knows how to treat its customers...