Xfinity Store by Comcast — Local services in Tuscaloosa

I wanted to call ahead to make sure they had what I wanted in stock. The number on Google was invalid. Xfinity chat support said they did not have access to the number and that I could call phone support and they might be able to give it to me. By then it was too late, so the next day I visited the store. When I arrived there were several people waiting for service, and several associates working with customers. There were about six customers in line by the time I was called, about 15-20 min later. I told the young woman that I knew what I wanted and before I did anything I wanted to make sure it was in stock, but I also wanted to pay off my old phone. She brought a phone and case up. I asked if there were any screen protectors, and she pointed me to where they were. She did not offer to show me or help. She put the payment through on my account while I was looking for a screen protector. I was just about to ask for help finding one, when she came over and said she couldn't sell the phone. I asked why, and she told me it was the last one and there was something wrong with the inventory or something. I asked if she could have someone try to fix it or call someone, and she told me no. She said there was nothing she could do and walked off. Very unprofessional. I used to work with cellular accounts and device sales, and there was ALWAYS a way around issues like that. It is much more likely that she just did not want to try to help or spend time on it. Regardless, she was rude and did not offer to help and she walked off while I was trying to talk to her about it. I don't remember her name, but she was a tall, young black woman, probably in her early twenties. This entire experience was very painful, especially since a call to the store could have saved me the time, wait, and frustration to begin with, which is what I tried to do, but there was no number to be found. It is funny to me that she put the payment through to my account even though I was unable to purchase the phone she brought up and told me I could. This is also not the first time someone at this store has caused issues for me. They have put incorrect information on my account before and tried to charge my card under my name even though the account had been transferred to my roommate and the card was supposed to have been removed from...

I went in after work today to inquire about their specials. When you walk in, they say "Welcome to Xfinity" which is very polite. The problem is, that's ALL they say to you. I go over to the right where the "sales" people are. Everyone ignores you and doesn't even acknowledge you are there. After about 5 minutes I sit down on the couch. There was another customer standing there like me just waiting to be helped. After literally 15-20 minutes, the other customer says something and was very rudely told that your supposed to sign in at the desk to the left. Of course there is a girl behind the desk playing on her phone and not once did she speak up and tell us to sign in with her. Every employee saw myself and the other customer standing around and never addressed us to sign in. A guy in dreads acting like the manager was very defensive and rude. I told them that after greeting customers, they should politely tell customers to sign in at the left. Once I said that, another worker tried to say something and the guy in the dreads literally stopped him and told him not to even address me. He snapped at me saying that it says right there to sign in. Which it DOES NOT. There's a small sign that says "How can we help you". It should be the girl behind the desk responsibility to just speak up and let customers know they need to sign in, not just have her face glued to her phone. After I could tell not one person wanted to assist in getting your business, I walked out. That was a wasted 20 minutes. The worst customer service I...

Nothing to do with this particular site, it is great, it is the service in general. When you cut users off at certain times of the day all the time. Then say no that isn't the case there's something going on... I'm sorry. Sure it's up most of the time but don't promise up time and then blame it on the location. I understand it's difficult to keep up a network and it's not ones persons fault. But it just sucks when you pay hundreds of dollars to a company for a simple necessity of today's world and they just cut it off at random and blame it on something else when it happens all the time (sure it's different when you have one modem and no one has come to the house to "fix" it. But when you have had multiple modems and plenty of people out to the house and say nothing is wrong you start to wonder. ) Sadly in this current area of Tuscaloosa this is the only provider for this necessity so we are stuck. But I am tired of losing time waiting for the network to come back when I could be working and developing something great. Hopefully when we move to a different location we no longer have only on company in the area so we can actually choose the service and get a service that is more reliable then the connection that we have at this time in our lives. Hopefully Comcast figures out how to cut the network on people behind are not actually using at the time instead of cutting a certain barra hoping no on is using at that time. I'm seriously sick of it and currently can't wait to jump ship as soon as the possibility...