Dairy Queen Grill & Chill — Restaurant in Twin Falls

The kids working at the Dairy Queen on Addison are a prime example of why it’s important to stay in school and maybe stop playing video games. The kid working the drive through could not understand sentences and respond with an intelligent answer. I asked him 3 times if the Reese’s on the menu were Reese’s peanut butter cups or pieces and he told me 3 times they were buttercups then I confirmed, “so they aren’t Reese’s pieces correct?” He responded: “they are Reese’s pieces.” 🙄 after a confusing ordering process with other hiccups, I pulled up and handed him a gift card that was just given to us 5 minutes earlier and I told him I wasn’t sure how much was on there but I would pay the difference from whatever was on the card. He told me there was $4.55 on the card, I gave him permission to use it, then he swiped it and told me it was declined because there weren’t any funds on the card. After going back and forth, I asked him how that was possible since he JUST told me there was $4.55 on the card. I asked him, “so did you already use the funds on it?” He responded: “yes”. Uhhhhh, ok…moving on. They started bringing out our blizzards, 1st and 2nd blizzards were correct. 3rd blizzard was supposed to be a small instead of a mini so they start making the correct size. 4th blizzard was supposed to be a chocolate covered strawberry, they brought chocolate covered cherry. I kindly ask them to please make the chocolate covered strawberry and I pulled off to the side to let the long line of cars move up. My 12 year old sat and giggled after every single confusing situation one right after another. Not sure I’ll visit that Dairy...

Was actually pretty disappointed with this dairy queen. They have the turn your blizzard upside down before we serve it or next one is free policy so this happened and I called to inquire about it and the first person I talked to said to just call the number on my receipt(the store number which I was talking to him on?) And tell them about it and they would take my name down and I would be able to come in and get it. So I drive all the way home for my receipt and call back. I then speak to the general manager who so badly wants to make sure that I don't get any free ice cream that she leaves me on the phone waiting to go find policy on this and tells me that she won't honor what one of her employees told me on the phone, and basically says I'm lying and next time to say something in the drive thru when it happens and they'll give me one small blizzard coupon. so not only is the policy itself misleading and trying to get you with fine print but the general manager went ahead and made sure to imply that a customer who spends a lot of money at dairy queen doesn't get a simple small blizzard coupon thatbi highly doubt effects her at all either way. You'd think that for the sake of valuing the customer she would just give it to me. Instead now I've basically been told my word isn't good enough so I'm lying. Not to mention during my actual visit they literally had me in the drive thrubfor 15 minutes and I watched them handling my food with no gloves. But thatsba whole other subject. Anyways, hopefully they learn to...

Staff was bumbling and unorganized. Handed me a bag of food that belonged to the car behind me, I gave the cashier exact change and he tried to hand me back a handful of coins. When I told him that I gave him the exact amount of my total, he looked confused then shrugged and closed the window. When I finally got my food by a third employee at the window, it was all there. Then they walked away, I was still waiting for 4 blizzards. After about 10 minutes I looked through the window and there were 4 employees huddled at the area where they make the blizzards talking. A woman walked over with 2 is the 4 blizzards then asked if I would like a drink carrier. I said yes and then she added the blizzards to it and handed it to me then closed the window. We sat for another 10 minutes before they gave us the other 2 blizzards. Then I said something about the weird extra bag of food. She looked confused just as a employee walked up and told her that it was for the car behind us. She asked for the bag back and then sat it down inside just as another employee came up with a 5th blizzard and tried to give it to me. 🤦🏻‍♀️ I told them it wasn't mine and then I finally drove off. 25 minutes is how long I was at the drive thru window, and that's after already 20 minutes in line. Will never go back to that location again. 😵 Also, when did the health department declare that hair nets were no longer needed...