McDonald's — Restaurant in Two Rivers

Definitely gave this restaurant a chance to make it right but they refused. When I finally called the Killian franchise in West bend it took them five or six days to get back to me and I filed the complaint of my poor experience with the lady on the phone who was very nice. When the area supervisor for the two rivers store , whose name I will not mention, contacted me you could tell he didn't care it was a letter of the law person. This type of rigid attitude was consistent with what I got in my visit to this store on about September 7th. The visit included ordering a $0.59 ice cream cone. When I got the cone I was insulted by its size which was barely large enough for an infant or small child. I said to the young man that I was disappointed in the size and asked if they could make a larger one then that. Of course he was following his rules as an hourly worker and I understand that and then talk to the manager and she came up and said that's the size we make for 59 cents. I politely told her that it was ridiculous and she said I could pay a dollar 59 for a larger one and I said no I want to give you a chance to make it right before I complain. When she didn't accommodate my reasonable request to make the cone larger, I politely asked for my money back and told her I would complain to the Killian franchise. Clearly this manager and or this restaurant and the supervisor of the area for this restaurant don't understand the McDonald's mantra of, give them the pickle. It definitely cost them money because I will never go back to this store again which I've been loyal to for 30 plus years. Other managers and other Killian stores are not like that in the Manitowoc two Rivers area. They recognize that that kind of behavior just rubs people the wrong way. Very disappointing and I should have given a rating of zero on...

Only chose McDonald’s because I was given a gift card, food has absolutely no flavor yet they charge casual dining franchise prices. Customer attrition over the years resulted in $5 meal including chicken nuggets. I was asked if I wanted sauce for nuggets and asked if they had BBQ, which they did. I expected to pay $5.25 with tax (.05% tax) but was given a total of $5.46. Not going to break me but math wasn’t adding up. I asked at ‘Next Window’ why it wasn’t $5.25 and he said ‘taxes’. I said that taxes must have gone up quite a bit for a $5 order to have a $.46 tax added which he said YES. Next window when I received drink but not food, I asked again why $5.46 and not $5.25 and told TAXES. I get food and receipt, I was charged $.21 for BBQ sauce. WTH???? You not only deceivingly ask if customers want sauce but don’t tell them it is an upcharge even when questioning 2 different people at 2 stages prior to receiving food why total is $.21 higher than it should be so I can decide if I wanted to pay $.21 for a condiment that should be included at no cost. It’s the principal, not the cost. I’m only one person but add up that amount by the millions in a day probably only in Wisconsin but around the world and McDonald’s is cleaning house on us idiots paying $5 pretax for historically pathetic tasting food where condiments are necessary for flavor. The commercial for the $5 meal even has a sauce on each $5 meal option, look for yourself. Deceptive advertising as well as staff trained to trick you into thinking sauce included for the dirty up...

Ordered through the app. Went there checked in. First window said I was good pull forward. 2nd window gave me my drink and told me to pull up to parking #1. So I pull up. The car behind was told to pull up next to me in parking #2. The car after him was told to pull up and also the 4th car was told to pull up. 5 minutes goes by the car that was behind me got his food. 3rd car got hers. Then the 4th car got hers. 15 minutes of me waiting in parking #1 and I still haven't gotten my food. I go inside and told them I have been waiting for 15 minutes for my food. Everyone looked clueless. They said they took care of all the cars waiting. So, you gave my food away to another car? No answer. That guy (2nd window cashier) told me to pull up to stall #1 to wait for my food. You can literally see my vehicle from the kitchen. I haven't moved for 15 minutes waiting on you guys. So manager rings up my order again and it was done and ready within minutes. Sorry we thought we took care of everyone. We'll give you some coupons. Like seriously there was only two cars ahead of me when I checked in. I could see inside and there was only four people in the lobby eating. It was not busy. I shouldn't have had to wait for over 15 minutes for a 10pc meal. If I never went in, who knows how long I would've been sitting there. Waiting for my food. DO BETTER. KEEP TRACK OF WHO YOU TELL THE PULL UP BY WRITTING DOWN THEIR LISCENCE PLATE. WHEN THEY GET THEIR FOOD CROSS THEIR LISCENCE PLATE OFF. ITS...