Burger King — Restaurant in Union Township

This was without a doubt the worst experience of my life in ANY restaurant ever!!! From the cashier to the manager. The manager didn’t even try to help and didn’t even hear what went on between me and this old cashier. I showed the cashier my Burger King app and I had the offer for bogo original chicken sandwich pulled up. It was for pick up and I applied the offer and it gave me my code which I also showed her. So imagine my confusion when this obviously untrained old cashier asks me “so what’s your order?” I said “well it says right here.” She proceeded to ask me 4 more times what’s your order, I need to know what your order is.” Now I’m not only super confused but I’m also starting to get a little p.o.. I asked her what do you mean what’s my order? It’s right here. Bogo original chicken sandwich. Here’s the description and here’s the number what else are you talking about? She finally rang it up but complained about it the whole time. So another (younger) employee was in the dining room and I asked her about what happened and why the cashier did what she did and she said she didn’t know that sometimes not all the employees knew how to ring items up from the app. At this point in walks the even more beligerant, ruder, nastier, hateful manager I’ve ever known who does nothing to talk to me to ask what I was upset about so I tried to explain what happened and why I was upset but she didn’t care about my (the customer) experience. She only cared about her employee. As a result I asked for my money back and she yelled at me that she would be more than happy to give me my money back just to get me the hell out of her store and that I’d better never come back or she would kick me out. My mom and I were out in the parking lot when she came walking out and she was complaining about me to her manager I’m assuming and we could hear everything she was saying. She lied to her manager and said she kept her cool, so why did she raise her voice and yell at me to not ever come back? Is keeping her cool? Why did she not bother to try to remedy the situation for a positive outcome? What happened to the customer being right? What bothers me the most about this whole experience is that I did nothing wrong. I went into Burger King app brought up my offers and tried to get something to eat for me and my mom. Maria or Maryanne something like that was her name. God help...

I am really blown away by the amazing customer service I received today! It made me feel like it was 1995 again when going above and beyond was actually a thing. I had just downloaded the app and ordered a meal that had a promotional code. The young lady working drive thru couldn't get the code to work but I could tell she genuinely wanted to help me and asked me to pull ahead and she would have her manager look at it. By the time I pulled up to the window the manager was handing me my drink, no questions or even conversation about the code not working. Everyone was all smiles and really happy to do whatever they could to get what I wanted and keep me happy. I haven't experienced this in so long that I was prepared to have to battle it out when I pulled up and it was a very nice suprise when I didn't need to. Food was fresh and tasted great. Its amazing how much easier things can be when someone goes out their way to just be nice. I wish it was like this everywhere still. It would be a much better place. Thanks a bunch for the great experience and positivity. I plan...

Another edit... Why do I keep doing this to myself?! Ordered medium Whopper jr meal with cheese and sweet tea, medium bacon Whopper meal with lemonade and 20 chicken nuggets. Was given a Whopper (no bacon), Whopper (not jr) no cheese, 1 med fry and a large sweet tea...um can I have the other half of my order please? The only thing right was 1 fry and lemonade. Has Burger King really gone down hill or is it just this location?

Can I give negative stars? This is an edit to my previous 1 star review... This location is awful!!! The lady at the drive thru was unfriendly to say the least. They NEVER get your order right even though you are the only person there. Didn't get our chicken nuggets, food was cold AND they were out of lemonade? I'm mad at myself that I love the Whopper so much I keep giving this place a try. Save yourself the disappointment and keep driving.

I love the Whopper so I hate to give them a bad review but... This location is awful. Service is painfully slow in the drive thru and food is cold, that is if you actually get what...