Red Roof Inn Cincinnati East - Beechmont — Hotel in Union Township

The front office at this place has a "This is a no smoking building" sign right on the door... And yet....this does not at all seem to be the case.

I asked for a no smoking room, and after trying three different rooms, I chose to get a refund and go elsewhere.

Each time I was told that it is a none smoking room (which seems silly to even have to ask, as the building is labeled as a no smoking building). Each time, it reeked horribly. Either people were smoking in there the night before, or maybe it is mildew and mold and smoke from long ago… But either way, I tried three different rooms, and I’m going elsewhere.

While walking me to different rooms, I could hear the staff (that was walking me-- not people we passed) arguing between themselves about how upset they are having to clean up after housekeeping, meaning, that housekeeping is not doing a fairly good job. That on its own is disappointing, but there is also the aspect of professionalism, and not complaining about your own facility in front of your clients.

The person at the front desk also took a really long time to understand my clearly communicated check in and check out dates. Even once we had an agreement on when I am checking in and out, he still billed me for the wrong number of days.

I will say that the bed was pretty comfortable, for the five minutes that I laid on it. And despite smelling bad, the rooms looked pretty nice, as if they were renovated in the last decade, or so.

If you are a non-smoker, I do not recommend this place. If you ARE a smoker-- congrats, you might feel...

Booked last minute for Memorial Day weekend. I'm not from the area, so I had to rely on photos and reviews to find somewhere nice enough to stay. Because of the holiday, hotels in the area were charging way more than usual, so the cheapest, "cleanest" option was to stay here. The photos looked decent enough, so I didn't mind paying $120 plus the $50 deposit to stay here (I've never had a bad experience with red roof inn). However, arriving to the inn, the building looked nothing like the photos. The property was kind of trashed, a little grimy. Once inside the lobby to check in, I was acosted by a man looking for a ride through the parking lot to the next door gas station to buy cigarettes. Management had to chase him out to leave me and others alone. Let me be clear in stating that the staff was incredible and kind during my stay. Check in was smooth, I was surprised by the deposit, but no big deal. Cigarette man tried to block my car in with his belongings so I couldn't leave, so that was scary to deal with, but some kind people got him out of the road since he was blocking all thru-traffic. We got to our room and it was clean enough. The light switches had issues working so our lights randomly came on and turned off all night. The shower was broken so it was hard to use at first. But the rest of the room was pretty decent. The A/C worked, our bed was clean and comfy, and we even had a TV, fridge, and microwave. Would I pay as much as I did to stay here again? No. But for a last minute booking, it's better than sleeping...

I booked a room from February 28th-March 2nd. On the evening of March 1st I contacted the front desk and asked if I was to book the room through March 6th, if I was able to keep the same room. The woman in the office stated that this would not be a problem. She told me that after I booked the room to call her back so she could or put everything into their computer system and ensure I would not have to change rooms. I did just that. I stayed in the room March 2nd, went too work on March 3rd, and when I returned was told that they did not have a reservation for me at all. I showed them the receipt in my email showing that I paid over $200 that had already been taken out of my bank account. They contacted the woman who was working the evening that I made my reservation, and she lied and said she had never spoke to me. I then showed them my call log on my phone pricing that she was lying. They still refused to let me stay in the room. And they are also refusing to give me a refund. So they basically stole over $200 from me! I will be contacting a lawyer, as I am sure that is the only way I'll get my money back. NEVER STAY IN THIS MOTEL! They will steal from you and they will lie about it in the process! Absolutely sad! Oh, and the going young man that works third shift...he is absolutely rude! He told me that there was nothing he could do, was very snappy with his answers, and then basically called me a liar...even after I showed him proof that I had already paid for the next...