QDOBA Mexican Eats — Restaurant in University Heights

So me and my husband went there today, August 30th, 2025, around 10:55 AM. Now, silly us, we expected food to actually be ready at a food place. Spoiler: it wasn’t. But no worries we waited. Life happens, right? The people preparing the food were actually wonderful, polite, and patient. Honestly, they were the highlight of this comedy show.

Now, here’s where things got interesting. At checkout, my husbabds card is charged I repeat, charged and then we get told, with a straight face, “Oh, it didn’t go through on our end.” Funny, because our bank account sure thinks it did. We even showed proof. Their supervisor came out, apologized for the “inconvenience,” and for a second, we thought, okay, problem solved.

But then, cue dramatic music, out strolls JENN. And when I say stroll, I mean she came out like she was auditioning for the role of “Snobby Villain #1.” Weirdly smug, oddly condescending, and radiating the kind of “I’m above you” energy that really screams customer service professional. Her brilliant solution? “Pay again or you can’t take the food.” Said with the kind of tone that makes you wonder if she practices in the mirror before work.

Now, as a Black woman standing there with my Black husband, the way she implied we somehow couldn’t pay or were the ones responsible for her system glitch was the cherry on top of this absurd sundae. If JENN thinks this is what leadership looks like, then I guess toddlers have been running Fortune 500 companies all along. Because let’s be honest, refusing to apologize, being rude, and treating customers like they broke the system? That’s not leadership. That’s ego wrapped in poor communication skills.

If it weren’t for the amazing people up front (and the actual supervisor who deserves JENN’S job), JENN’s attitude alone would’ve cost them a huge sale. Instead of leading, she acted like she was doing us a favor by even speaking. Newsflash, JENN: when the system fails, the apology should come from you, not attitude and sass that no one ordered.

With all that being said, I might give this place another try. Why? Because everyone has bad days, even people who wake up on the wrong side of the bed, roll into work, and decide to fuel themselves on power trips instead of breakfast. Hopefully, JENN took away a valuable lesson today, though judging by her behavior, I’m not holding my breath.

To the supervisor and their team under her: absolute rockstars. Professional, kind, and the only reason I didn’t walk out and never return. Honestly, if promotions were based on skill and not… whatever JENN’s got going on, that supervisor would already be...

Had an absolute wonderful experience at this store. Came by just after their opening. Even with the new staff, I was given outstanding service and the food was excellent.

I also want to highlight the excellent customer service I received from manager Jen. Being a brand new store, of course there would be a few bumps that need to be worked out. Jen provided me with the best customer service I have ever received. She was pleasant and talk me thru what was going on. She handled the situation with such great aplomb.

Jen provided great leadership and guidance to the rest of the staff. She is a valuable asset to the store and...

UberEatsDriver: I will never accept orders from this location after my experience tonight and had Uber support block this location for my account. The manager instructed a worker to not prepare the order I was there for until other customers were served. The Uber customer is also a customer and they are also waiting just like people in the store. Prioritizing in store customers over delivery orders instead of a first in first out basis is unacceptable. The customer was informed why their order was substantially delayed, as well as Ubers...