Subway — Restaurant in Upland

I don’t usually take the time to write reviews about fast food restaurants, but my recent experience deserves to be shared. During my visit, I was greeted by one of the employees, Antonia, who went above and beyond in every way possible. From the moment I walked in, she welcomed me with a genuine smile and a positive attitude that immediately set the tone for my visit. It’s rare to see someone in fast food who looks like they truly enjoy their job, but this employee carried themselves with professionalism and friendliness that stood out.

What impressed me the most was her attention to detail and willingness to help. She patiently walked me through the menu when I had a couple of questions, made great suggestions, and even double-checked my order to ensure everything was correct. When my food came out, she took the time to confirm it was fresh, hot, and exactly how I wanted it. That small effort might not seem like much, but it made me feel like a valued customer rather than just another person in line. Great Job...

I had the best experience at this Subway thanks to Desiree! From the moment I walked in, she greeted me with a genuine smile and made me feel welcome. She has a great attitude and you can tell she really cares about her work and the customers.

What stood out most was how attentive and patient she was while making my sandwich. She listened carefully, got every detail right, and even gave recommendations that made my sub taste way better than I expected. Everything was fresh, neatly prepared, and she worked quickly without ever rushing me.

It’s rare these days to find someone who combines professionalism with such a friendly personality. Desiree truly elevated the experience—you can tell she takes pride in representing the Subway brand. If you stop by this location, ask for Desiree. She’ll make sure you leave...

I came in around 9; now I understand that's only an hour before closing, but the service was still unacceptable, and upon looking into the glass case, I decided not even to eat at this location. The employee was working very slowly, I try to be understanding, but it shouldn't take 30 minutes to assemble 3 sandwiches. I looked down, and the flat bread looked disgusting; it was sitting in a plastic bag halfway under a heat lamp, soaking in condensation. There was practically steam in the bag; now I usually order flatbread, so I left immediately and went to a different location. Employees there had my sandwich out in less than 10 minutes even though there were 3 customers in front of me, and all the ingredients were fresh...