Mexican Grill La Guera — Restaurant in Upper Darby

We were a party of four here on a weekday afternoon for a late lunch. The restaurant was mostly empty. It was staffed by a woman who answered the phone, took everyone’s orders and brought the food out, etc., and a couple of cooks in the kitchen. The woman quickly cleaned a table for us and brought the menus out as well as chips and a couple of in-house salsas: one green (tomatillos and cilantro) and one orange (habanero based). The chips and the salsas were phenomenally good — at the end of our lunch, we bought a few small containers of these salsas to take home.

There are lots of food options and some are very authentic. For instance, ever since I had gorditas on the streets of Mexico, I have been pining for some but mostly out of luck. This place had gorditas!!!

The food was all freshly prepared and it was awesome. Very reasonably priced too. Only one out of four of us was able to finish what we ordered. The vegetarian in our party was supremely happy.

For drinks you can help yourself out of their cooler that contains bottled drinks, some directly from Mexico.

I would give this place five stars except for the lack of ambience. The service and the food were both excellent.

While we were eating, a bunch of locals wafted in and out of the restaurant. Most spoke in spanish with the hostess, so they get a lot of business from local Mexicans, which is a really good sign.

As we left the restaurant, all of us resolved to...

These people are frauds! On cinco de mayo, I ordered from the UberEats app and they took 2 hours to not deliver my food, issue me a refund or cancel my order. Every time I called them, they gave me the run around saying they were gonna cancel it but when I call them again they’ll tell me their delivery driver is 10 mins away. How did 10 minutes turn into 2 whole HOURS? I had to call Uber Support and they’re saying the same thing to them. I told Uber Support it’s been 2 whole hours and they won’t cancel it. So you know what La Guerra did to be sneaky? Cancelled my order and didn’t send me a refund, their response was “My order was already prepared and sent out”. La Guerra’s rep told me the reason it might’ve been late is because of Cinco and that they don’t want to add Uber Eats Drivers instead they’d rather have 1 delivery driver. It’s sound pretty money hungry to me and the fact that they do this, you can’t track your order down on the apps either. However I had ordered from somewhere else the same day and recieved my food in under 20 mins!!! Order else where but here, they are some money hungry thieves! YOU WOULDVE THOUGHT IN 2 HRS IT WOULD BE OUTSIDE MY DOOR? NOT A DAMN THING WAS OUT THERE, NOT EVEN A NAPKIN! JUST WRONG AND CONNIVING! Then La Guerra had the nerve to tell me if their delivery driver comes to drop off the food, tell them I don’t want it and AGAIN THEY NEVER CAME! They’re just...

have always liked the food, and sure my order would be late every now and then, but I was willing to wait.

Tonight, I ordered on Uber Eats and 40 minutes after ordering, I get a call telling me they didn't have marinated pork, and did I want to substitute the meat. So I did, and almost an hour after ordering, still no food. I called the restaurant and the lady who answered first said she didn't see my name (she didn't try to look). After she saw I did order, she apologized and said the food would be there in 10 minutes.

40 minutes later, still no food. I called the restaurant at least 3x to see what happened to my food, and every time the person who answered asked me to hold on and then hung up on me. I have never had a restaurant be this rude to me.

It's now 10:00 pm well over 2 hours after ordering, and still no food or word from the restaurant. Luckily, Uber Eats has canceled my order and issued a refund. This place needs to just cancel deliveries and online orders if they can't handle the volume of orders.

I will never order from this place again and I'm so disappointed because the food is really good. But I refused to order from a place that blatantly hung up in my face 3 times. TLDR: Great food, awful customer service and food...