SA CAFE and Lounge — Restaurant in Upper Darby

I had a terrible experience with the owner who was extremely rude and misleading. After speaking to her twice on the phone and confirming that she had certain items in stock, i placed an order only to be informed hours later but the doordash driver that she didn't have the items i ordered. They wanted me to let them keep the money and they'll add the items to my order next time i place one which ??? makes no sense ?? finally when i got it cancelled an replaced the order, it arrived and was completely wrong! i called the owner back and i'm pretty sure she was at church because there was extremely loud gospel music playing in the background and she didn't want to move to a quieter space or give the the number for someone who was actually at the restaurant. I told her the items were wrong and she was like "What do you want me to do about it?" and i told her that i'd like the missing items i ordered and she told me that i have to send someone to pick it up! If i COULD have done that then i wouldn't have freaking ordered delivery in the first place!! I asked if she could send someone, she said no, and was getting so agitated and snappy with me, shouting, making snide comments until finally she was like "how are you going to solve this?" i said "YOU tell ME. You're the one who messed up my order" and she was like "And so??"

Finally i just had to take a deep breath and laugh to myself to keep from having a breakdown. This food was ordered for a family reunion and we don't see each other often so it was very important and it was placed HOURS advance so they could have called to let us know things were out of stock at any point during the day. Mind you, this order was over $200. Anyway, still working with doordash to get a refund. I will NEVER be ordering from this place again and if you value your peace of mind, you shouldn't either.

Also, the pounded...

I gave my daughter a birthday party this past weekend and was so disappointed. First off the place was not thoroughly cleaned prior to our arrival. We had a pile of dirt and dust swept up from under the table. The lady who was helping us when we arrived was nice but barely spoke English. So that was a little frustrating. I was told to only speak with the bar manager if I needed Any thing but he was not present. I saw him twice in a 4 hour span. The cook didn't know what food he was supposed to be cooking.That should have been told to him by management prior. And the bartender wasn't told that they were responsible for drinks. They had one small pitcher to service 30+ kids. And when she asked for more the so called bar manager never brought her another one. The furniture that glow wasn't charged. And management said I didn't ask for it. Which was false, it was a glow in the dark theme so why wouldn't I. I was told that I would have full use of all the equipment, but that was not the case. My laptop or microphone couldn't be hooked up because the speaker system was wireless. This was never told me and I made sure I asked Tommy prior. I was told I could use the projector but then on the day of I was told no. I let Tommy know my issues the next day and he was the least bit remorseful. No sorry or returning of any of my money. All I got was thanks for your feedback. And not until I kept going on with my rant he responded if I return he would accommodate me. Why would I give my money to this establishment a second time? Please be aware if you ever decide to rent this place. Make sure you get everything writing and check out the place fully prior to the day...

Omg! The worst!! This place looks NOTHING like the commercial are video on the website! First of all there is no sign outside to even let you know that is the location of the restaurant.. when we walked in we had to go upstairs and the place looked like a home made set up in your momma's basement! It took 30 min before the waitress came to our table .. kind of a slight language barrier.. the bar was set up on a folding table with a plastic table over from Dollar Tree..the menu was on a piece of paper with only 3 items to choose from and they were out of one of them..I kept seeing people who I thought were costumers come up the back steps to the kitchen bringing aluminum pans then seeing the cook putting plates in the microwave. The place is only a pinch big and different waitress's kept asking have we been help.. WE WAITED FOR OUR FOOD FOR ONE HR AND 15 MIN!!! Got the food and it was COLD! We had so many red flags but kept trying to give this place the benefit of a doubt.. The waitress got upset because I told her we didn't want the food we will pay for our flat drinks and we are OUT! She tried to demand for her to put out plates back in the micro wave.. ugh NO! The band was amazing I must say... but over all I give this place a...