Tropical Smoothie Cafe — Restaurant in Upper Providence Township

Absolutely horrible experience today, if I could give negative stars I would... my issue is with the customers service that I received today, not only my the young staff but also with the manager. I stood at the pick up bar watching my smoothie being made. 2 of the 3 were completed as the young lady making my 3rd smoothie poured it into the cup a co-worker came up from behind and emptied the smoothie onto another customer and handed it to him. A customer that came in at least 5 minutes after I placed my order. When I brought this to the attention of the manager she defended the young employee's error and argued back and forth with me trying to justify why it was acceptable for an employee to take a shake intended to complete 1 ordered (that would have been complete with that shake) to literally pour it into a different cup to give it to another customer...she eventually tried to rectify the situation by say "I didn't know what you want me to, what do you want a coupon for free smoothie?" Which I declined, but I commend her for her dedication to stand up for her employees no matter how poor their...

Deserves a three star rating for a few reasons.... inconsistency of price, inconsistency of smoothies, and service. I have been charged different amounts for the same smoothie multiple times. Not only that, they do not know if they do combo meals or what the price is when making a meal a combo. Another major concern i have is the "healthy" side to this. They claim there smoothies are a healthy choice, but they FAIL to mention that they put SUGAR in EVERY SINGLE smoothie they make. They seem to forget to add that part to the menu. Please ask about the "turbenado" in the smoothie which is a big scoop of sugar. Some of their employees are excellent , but others are slow. I do give it a three star because it is convenient and can be healthy if you remove sugar and some of the other things they add to...

FOLLOW UP: Manager came through and I receive a free salad. Very pleasant experience overall. They have earned a loyal customer. UPDATE: just received a call from the manager, a very kind and professional man, who has offered a free salad if we order in the next 2 days. We plan to do that. 😊 Initial Review: Huge fan of their Super Green salad, but my last two orders have not even filled the bowl, and that's with ordering extra veggies! I've included pics. Called to speak with manager, but she was not working. I left my info and hope to hear back tomorrow. These salads are not cheap and I paid for extras. I've ordered the exact same salad and extras in the past and the bowl was packed to almost overflow, this one...