KFC — Restaurant in Utica South Township

Went in around 7pm to pick up a bucket of chicken and coleslaw. My order was taken immediately. Then came the long wait. A woman came in right after I placed my order that had ordered online. I felt sorry for her, she had an even longer wait than I did. At one point I looked over at her and she had her head on the table and looked like she was taking a nap. It was ridiculous how long it was taking. It wasn't that they were short staffed, I counted 7 people working that I could see. Could have been more back in the kitchen but not sure. Seemed to have enough food available, it was just the boy boxing up the orders moved at a snails pace and looked like he was working on multiple orders without completing any. Finally a woman on the kitchen side said my order was boxed and ready to bag and that he needed to get it out, but he continued to just putz along. She ended up coming out and bagging my order and giving it to me. The online order woman was still waiting for hers as I walked out the door. So much for their "quick mobile pick-up kiosk". He either needs to pick up his speed or find a different job because he wasn't worth even...

Food is pretty good, I eat here a few times a month. Service is really hit or miss depending on who waits on you. They are either really nice or you may as well be talking to the trash can. The store is in desperate need of some serious cleaning! Tables and chairs have a permanent stickiness to them that seems to always be there. I've seen cleaner restrooms at a gas station. Your hands may feel dirtier after going in to wash them than before you went in. Long story short, food is good and the place has potential to be much better. They just need to watch who is taking orders and actually maybe make a detail cleaning list... this...

Went to the drive thru and placed my orders I ordered my son a kids meal, they workers did NOT ask me what sauce he wanted so when I paid I asked “hey can my son have ranch with his CHICKEN kids meal” and the worker grabbed a manager and charged me 0.31 cents on top of his meal?!?! That should be already included in the meal! On top of that SHE DIDNT GIVE ME THE RANCH AT ALL! I had to go in to get it and the front worker gave me two ranches! Also didn’t ask if I wanted hot sauce or...