Pizza Guys — Restaurant in Vacaville

UPDATE - 5 star: The manager personally phoned me and made it right. He was very kind and sincere. We just ordered more tonight, since he made such a gesture of goodwill. Tonight it arrived on time and was delicious.

ORIGINAL- 1star: We had a very pressing issue on Friday night. Pizza Guys used to be reliable and delicious, so I ordered through them. Not only did it say it would take 90 minutes to get their pizza to them, but then it did not arrive anywhere near that window, which left us in more of a bind and extra stress. I called the place twice and both times they claimed our pizza was out for delivery. The first time, it seems that wasn't true, as it should not have taken more than 5-10 minutes at max. From the time of the first call to see why the pizza is late and they claimed it was out for delivery was over 30 minutes.

I did not leave an immediate negative review, because I wanted to try to resolve it through corporate first. However, that did not work. I have sent them two "contact us" emails and they've not responded to either. They've had 4 days.

So here's the deal. If something goes wrong, don't expect them to make it right. Until they get decent management, I would refuse to do...

Just ordered a pizza 45 minutes ago... and they just called and said that they will be two more hours... that would mean our pizza delivered at 10 pm? I understand than we are in crazy times... but they took our order... how could they non know there was a three hour delivery window? Totally unacceptable. This was a five star pizza joint... but five stars require the ability to get the product. Update: So I was just thinking about this... We have ordered pizza from pizza guys a lot. To call us 45 minutes after our order to say it would be two more hours... and not offer some form of discount or even free pizza... As a result, I am dropping to one star and will not order from them again. This is a crazy time... but that does not excuse lousy...

We got coupons in the mail for Pizza Guys, and live right around the corner, so decided to give them a try. I am actually mad that we’ve lived here for 5 years and this is our first time trying it. For years we’ve been able to smell the delicious scent of pizza, but for whatever reason never chose to eat here. This is probably my new favorite pizza place in Vacaville. 😋 The crust was soft and flavorful, and they did not skimp on toppings. My mushroom and olive pizza was absolutely loaded to where there was very little cheese showing through. Perfection! 👌🏻 Going to have to try the stuffed crust pizza next time, I’m sure it’s...