Subway — Restaurant in Valdosta

I am not fond of this Subway location. The employees are very slow and disorganized. Instead of having designated employees at a specific location they cross over each other a lot which adds more confusion for them in my opinion. They do not listen well when told the order. One of them at the meat station was being deliberately slack until the manager came out and she heard him and that’s when she finally decides to stop ignoring me. The whole time, it was bothering me that the meat portion of the station had the metal portion up to where you can’t see the meat at all and I don’t know know if it was deliberate or not. At first I thought it was bc they were cleaning it but it became apparent that was not the case at all, but it made me think ‘what are you trying to hide about the meat? Is the station that dirty/bad you refuse to publicly display the meat case?’ I told her at the beginning I wanted the pepperoni wrap for my son and they completely forgot to add that item and they didn’t even bother putting the dipping sauce in there for the pretzel foot long. It was not even that busy for them to be deliberately not adding the required condiments to make the process faster. If anything the employees seemed upset that I was ordering “more” than what they wanted or expected. It seems to be a trends w/ a lot of the well known food businesses on the Valdosta side of town w/ lackluster customer service and the employees having an air about them that the world owes them something. I’m tired that as a white customer I’m being constantly discriminated against black employees in Valdosta when I’m polite to them. It’s the same issue at Starbucks at the N. Valdosta location as well. If you’re white, you are better off ordering at the other locations in the Remerton area off HWY 75 or the other HWY 75 ramp near Norman DR. The mid-town to near down town section has horrible customer service at all the restaurants bc it’s not...

I ordered food online for pickup. All three sandwiches were Italian herb and cheese bread. One out of three had actual mold on the back. I know it's Italian herbs I understand there are herbs on there but I know the difference between herbs and mold every grown person should as well. When I called the location, I informed the lady that I found mold on the back of the sandwich. She had me talk to the supervisor, informed her what I told the lady prior, there was mold on the back of one of the sandwiches that were just picked up. She told me that the bread is made fresh every day then asked what type of bread, I told her Italian herb and cheese. She stated that it is not molded we make our bread fresh every day it's just herbs seasoning. I told her I understand it's Italian herb and cheese but I know the difference between herbs and mold. She was over-talking me which I know is not ok I work in customer service you don't over-talk the customer you listen to what they have to say when they're done then you talk. I was very upset with the supervisor who keep saying it was not molded. She did say that I can come up there to get a new sandwich and bring the previous one. My sister went up there and showed the same supervisor I spoke with over the phone and told my sister that's not molded it's herb seasoning. I took pictures because I know what mold is from herb seasoning. And you can see that there's mold on the back of this bread, unfortunately. I will not be returning and I wouldn't recommend it. Also, I ordered a white chocolate macaroon cookie instead got a raspberry white chocolate macaroon cookie. So...

We've had bad experiences with this location twice now. The first time, we ordered online, one sandwich having no onion (as I'm allergic) and the other having extra onion. The first sandwich had onion all over it, no olives, no avocado, no mozzarella, and lettuce instead of spinach. The second sandwich had no onion (though did have the sweet onion teriyaki sauce on it) as well as also missing avocado on it. We didn't think to check them before leaving as we'd never had problems with them before that point, but immediately drove back after finding the problems. The staff did fix it, though were missing many ingredients at that point so we still could not get the addons that we were charged extra for. The second was an online order for two Great Garlics. The app has always shown if a certain store accepts coupons or not as subway is all franchises and that's fine, but it said the coupon we'd planned to use was accepted so we paid for the order and as we were walking in, the store cancelled it, explaining they don't accept the coupon. The charge didn't refund to the card used either. Used to be a good store, but something dragged it downhill in the...