Subway — Restaurant in Valdosta

My friend and I ordered Doordash pickup. Our orders were wrong. It wasn't too big of a deal but we went to subway to see if our orders could be corrected. Devin, an employee who was in asked how he could help us and my friend let him know the orders were wrong. He proceeded to say they were not wrong and he knows for a fact they were not because he did them. Everyone makes mistakes, and are entitled to make a mistake. It wasnt a big deal. We politely asked for remade sandwiches. He was very hostile, rude. We asked him to open the package to prove they were incorrect. He dug his fingers in my friend's sandwich. She told him it was incorrect, he then went to the back to call his manager to see what to do. We said that's fine and waited. He came back. Said that he would remake hers because he touched it without gloves but mine he would not remake he would give me the condiments on the side left out. Mine in fact were not that much left out so I was not concerned about the missing condiments. There was an excessive amount of mayonnaise slopped onto my sandwich, so much it was dripping out. I left the sandwich and just waited for him to make my friends as I could not eat all the mayonnaise on my sandwich because I am pregnant. I understand he had a job to do, and there's only so much you can do when you are given directions from a higher up. But he was very hostile about receiving corrective criticism and offended he was wrong. It was okay, but he didn't have to be that rude to us. Maybe he was having a bad day, understandable, but he definitely could have approached the situation in a...

Did a DoorDash order and it was made wrong. Went there to get it remade. Was not rude at all simply told DEVIN there is no cheese, oil n vinegar, mayo, and that the condiments that were on the sandwich was so skippy. It was basically toasted bread and turkey. One of the DRIEST sandwiches I’ve ever had made. That is when he began to get an attitude and tell me that he made these sandwiches and he knows they right…Sir I don’t leave down the street would not have drove all the way here if they were right. I hand him the sandwiches and tell him to look at them and he proceeds to take his bare hands dig in the sandwich to “find” the piece of cheese, but didn’t have anything to say about everything else that was not on there. He was just trying to go back n forth and I told I just wanted it remade very simple. He went to the back to call the manager, you would think one would be there, and got snippy again. Comes back to tell he will only remake one because he “put his hands in it and that’s the only reason he is remaking it”. Once again still being smart. Got my sandwich left to call the owner/manager and the phone goes straight to voicemail, called the number twice. Even though it says “if you have any comments please call Kelly” well she doesn’t answer. I understand people make mistakes, just take accountability and fix it....

I visited this store today while on our vacation trip to wild adventures, and I must say it’s the absolute best subway i have ever been to. Everything was clean and organized and the staff was extremely friendly and completed my order in a neat and orderly fashion. No sloppy sandwich and it was delicious. The man who made my sandwiches was very nice and conversational and even joked around with me about my order and made me smile. I highly recommend this place to anyone looking for fast friendly service and great food. Good job guys keep up the good work

Tina (gallbladder)