Well-known fast-food chain serving grilled burgers, fries & shakes.
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Went through the drive thru ordered 2 sandwiches 1 fish with cheese and a cheeseburger with no onion, easy enough right? Well it wasn't first got food no cheese on the fish burger and a chicken sandwich!! After going in and inform them of their mistake they remake it right so I thought, the fish was fine now my cheeseburger covered in onions SMH so I slide it back to the cashier with my receipt and say NO ONIONS the woman in the back fixing the food starts talking in Spanish and waving her hands all around. I'm standing there watching her making sure my food gets fixed right and she glares at me. So I ask her is there a problem you get paid to fix my food the way I ask for it that's y'alls motto "HAVE IT YOUR WAY" So yes I want it my way is that to much to ask for? If so you don't need to work here. Long story I got it my way. But I won't be going back to them one on Springs Rd/Solano...
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Very clean and Customer Service is great. I have a illness tht requires that my food is cooked a certain way.
The personal touch Alma uses to prepare my food for my stomach issues and never over cooks it, always gives personal touch.
The best part of Customer Service there, is when I try to tip her for going above and beyond, Alma makes me put my $20 away, firmly letting me know she does what she Should do. "It's my job." U can't get any better than that!
The Management team are very nice. Rebecca(?)who's on the Evening shift, weekdays always shows professional performance, as well as the Security person there.
The grounds usually Stay clean and I never have to worry abt the cleanness of my food, because it's always made with "love" and sometimes, even a personal note, to say hello, from my personal cook, Alma. Lol
They're...
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Starving after a late night at work, pulled up to the drive through at 11:40pm, sat there for about 5 minutes until I decided to drive through and see what was going on. With a kitchen full of people that I could personally see, at 11:45pm (they close drive through at 12 midnight), they wave me off and shoo me away stating that they are closed. I said "but you close at midnight " he ran his hand across his throat and shrugged his shoulders like "Oh well". Seriously absolutely rude and the worst service!!! I will...
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