Jack in the Box — Restaurant in Vallejo

Evangelina Rodriquez, I'm just curious, although the restuarant was absolutely empty inside as you stated. Did you by chance happen to notice the flow of drive thru? No offense, but being that I have been a manager at both , McDonald's and Taco Bell restaurants, starting as just a crew member, know that the focus is primarily on drive-thru, making sure to keep the time down from the second a customer reaches the menu board to the very second they receive their order and drive away. Not that it's a justifiable to make anyone wait. But mind you, this is just my personal former management employee experienced opinion, typically the dining rooms of fast food restaurants have become almost like ghost towns. Unfortunately, the blame shouldn't be placed on the employees, it should be on the upper management, such as the cooperate offices. Although most, if not all of them have worked their way from the bottom of the employee chain. They are no longer in direct contact with customers. Don't get me wrong, they do occasionally drop by some of the restaurants and help with customer service. But, being there in the lime light for only 1-3 hours at the absolute most, is no where near close enough to recognize what it takes to achieve the ultimate customer satisfaction goal today. Frankly speaking, most businesses today have lost the concept of what, "CUSTOMER SERVICE", means almost entirely. So with all of that in mind, please try to have an empathetic approach to all, if not most of the overworked underpaid employees of fast food restaurants. Thank you and God Bless...

Is anyone aware of the new policy that this fast food restaurant has on once you step out of the restaurant with your order and your drink you cannot step back in to refill your drink which seems unlogical once you think about it due to circumstance that you buy a big plastic cup which i assumed was reusable oh my what a unpleasant moment my husband had when he tried to do this after we are parked outside to enjoy our food which we order through the drive thru window and the cleaning lady named Flora that jack in box employs confronted my husband that attempted to refill my sons AJ drink i feel very offended by her demeanor towards frequent everyday customer as my son AJ disgusting reaction just for a refill of his drink which in the firstplace are a little high in price compare to other fast food places around this area well deserving second refill what do you think? i hope the higher management of Jack in the Box takes a closer look at the startling reaction given to the returning customer a suggestion how about some classes of communication to learn the proper tone of voice that should be applied when speaking towards the customers.who are regulars. How about putting a big sign beside the price of drinks stating the 0 tolerance of a refill once the customers step out whats going to happen to the customer that enjoys the meals in...

Needed a restroom after driving from Santa Rosa to Vallejo which took 2-1/2 hours in stop and go traffic--opted for this instead of a gas station. Restroom is locked and for customers only so husband stood in line for a root beer...a woman and her teen daughter left abruptly after standing at the inside counter waving their money for at least 5 min. I finally caught the eye of an employee who agreed to buzz me through to the locked restroom, which was messy and unstocked and overall filthy. When I came back out, I found my husband still standing at the counter with his drink receipt in his hand. The girl had neglected to hand him a paper cup after ringing up just the drink! (There were no other inside customers, but the drive through window was relatively busy.) We flagged another employee down for the cup and she said, "Oh, I forgot."....So if you're either hungry or especially if nature is hollering, for heaven's sake...