Dunkin' — Restaurant in Van Buren Charter Township

I have not had good customer service the last few visits just not a good experience was charged for something I didn't order he understood what I was asking but sold me what he wanted me to have i wanted large hash brown he said they don't have only 6 pieces then he said he have 9 pieces I said ok I want that when I got my food it had cheese and bacon on it I questioned it he said this the 9 piece I said no I did not ask for cheese and bacon I was in a hurry so didn't make a big fuss but was still disappointed paying for something I didn't ask for and he knew what I was talking about language barrier or not HE KNEW THATS NOT WHAT I WAS ORDERING I WAS UNDER IMPRESSION 9 HASH BROWNS PLAIN besides prices being high as hell for little servings I paid for something I didn't order lil over $16 hash browns refresher muffin and sandwich wow needless to say I will not go back there prior to going before this time they laughing and talking about me in their language how I know different ones kept looking at me as I was standing there even the cook i don't know what was funny or what they even said but it was about me doesn't take a rocket scientist to figure that out but it's cool I hope each and everyone one that works there be blessed even though I...

I really tried to give this Dunkin’ another chance since it’s my local location, but the service is consistently disappointing. I placed my order at the drive-thru today for a small toffee nut iced coffee with no cream, oat milk, and cold foam. The total was higher than usual, and when I received the drink, it was completely wrong — just an iced coffee with oat milk and cold foam.

When I went inside to explain the issue and show the price difference on my app, the staff seemed confused and did not offer a refund or adjustment. Instead, they simply poured something into another cup, which made the drink overly sweet and undrinkable.

This isn’t the first time my order has been incorrect, which is why I had stopped going for months. Unfortunately, today confirmed that this location is not improving. I’ll be taking my business to the Dunkin’ on Michigan Avenue in Canton...

I stopped here earlier today for an iced caramel latte. My drink was made unbearably sweet. It tasted as if double the amount of caramel syrup was added. I asked for the drink to be remade and I watched as the barista only poured two DROPS of espresso from a cup into my new drink. When I tasted the new drink, it tasted just of milk and caramel, and no espresso flavor (well, not surprisingly, since she didn’t even put a full shot in it). At that point, I gave up and left. I did not drink it. Also, the barista was not able to speak English fluently. Luckily I understand her native language, otherwise I wouldn’t have been able to explain the issue and understand her. Not really a jab at her, but it could be the issue for not making the...