Thatcher's Coffee has some work to do if they want to elevate their cafe experience. My initial visit was discouraging, with a menu that left me questioning the value for the prices. However, a potential connection with another customer was disrupted by an overt case of employee harassment, which left a sour taste in my mouth.
Upon returning in hopes of giving them another chance, I encountered subpar coffee, lacking the boldness and flavor that a coffee lover expects. The espresso, when finally obtained, was either over-extracted or tasted acrid due to improper preparation.
Safety inside the cafe and on the patio was also a concern, with accidents involving a young child pushing a small potted plant over on me as I sat inside the cafe and altercations with transients that accost me when I sit outside away from Thatcher’s.
On Halloween, the lack of decorations and festive spirit was disappointing, as was the staleness of their bakery items.
Observing improper handling of hot beverages and milk left on the counter, I attempted to reach out to the owner with genuine interest in improvement, but my emails were ignored. Instead of addressing my concerns, the employees seemed to actively interfere with my experience while on the patio as a customer elsewhere in the plaza, which is far from the friendly patronage one would hope for.
Considering the time and money I intended to invest in Thatcher's Coffee, it's disheartening to be met with such apathy. With improvements in customer service, coffee quality, safety, and responsiveness to feedback, Thatcher's Coffee could become a more inviting and enjoyable establishment.
This place needs a serious wake-up call to deliver the quality and service customers...
Read moreThe coffee is not good, but the pastries make up for it.
You get what you pay for, you may notice that the lattes here are anywhere from $1-$2 less than let’s say, black rock. Ever wonder why? Well, and this is just a theory, it’s because they expect you to pay extra for the flavor they advertise. I’ve had the Housemade Carmel, Honey Vanilla, and cinnamon-something lattes.
The only discernible difference between the three, is that lovely swig of grit you get from the cinnamon-latte. Otherwise, I swear it’s the same drink. They’re not”bad” necessarily, just misleading. Good on you guys for fooling the rich folks into buying that, genius really.
The vibes that you guys ooze are perfect for the rich, alphabet tribe members that graze here every morning. It’s a great place to really take in how the other tax brackets live, quite the show!
All jokes aside. I do not like specifically the lattes here due to their over-consistency. The pastries are fantastic, spend your money on those before they run out. I personally am not a huge fan of the aesthetic but totally get what y’all are going for, like I said previously, genius, you’re really leaning into the tikytoky generation gimmick and it works. I will say it’s a bit cramped, so much for being all inclusive, having to scoot around the hippies on their laptops is a challenge that I embrace...
Read moreThere are few things in life I like more than sweet baked goodies and coffee is definitely on that list and Thatcher's coffee has both of those items and some more - so needless to say I loved them . This place is cute and is very conveniently located with a host of other stores and restaurants , so you run your errands and get your coffee at the same time .Its a woman-owned business, and there were more than one pop-ups going on when we visited .The vibe is very cute and they had a giant wall with chalk art on it - really Insta worthy . We got the Lavender cardamom latte and the golden Orange turmeric latte along with the Pumpkin and caramelized apple hand pie and the almond flour muffin . Everything tasted good , the drinks were a little sugary even though I specifically inquired before I ordered if they were going to be too sweet .Lots of seating and very good natural light in case you intend to do some work or reading . It does get loud though so not the best place to work if noise bothers you .There is lots of parking...
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