Wendy's — Restaurant in Ventura

This was both the funniest and worst fast food experience of my life. I knew it was bad when the guy ahead of us ordered one thing and the lady taking the order took 5 minutes to put it in. There was water damage/mold on the ceiling, duct tape on the walls, and every table was dirty. The was also a dead cricket in the bathroom floor, right in the center of the room. The food was awful. Workers were complaining they didn’t have trays in the back, yet every trashcan in the front was filled with dirty trays. No one washed them. All the tables were gross and dirty and after being told, they just gave me napkins to clean it. You can tell everyone there hates their job. I work in the food industry, I know it gets rough, but I’ve never had to leave a bad review out of pity for anyone looking for food just to find this disaster. The interactions between the workers themselves was hilarious, but in the way that it’s so bad it’s funny. Ordering took way too long, the food/drinks came out wrong, the drinks were either out of carbonation or out of sweetener, all the tables were dirty, half the store wasn’t even set up, and so much more. If no stars was an option, I’d take it. If I could give negative points to this place, I would. It was terrible and just so funny how incredibly bad it was. Made my day tbh but also...

This was my first time coming to this place, even though I’ve lived around the area for so long. Dining in was really lonely. When I placed my order and received it, the food did not look very good. I asked for a small fountain drink, but they forgot to give it to me when I received my food, so I had to ask the employee for the first time. They also didn’t have any napkins placed anywhere near the ketchup dispenser. I had to ask for napkins, so I asked a second time. When I was ordering, I clearly asked for a small Thin Mint Frosty and even pointed at their sign advertising the new item. Instead, I was charged for and given a small chocolate Frosty. I was tired of going back and forth about the mistakes, so I just kept the Frosty anyway. I had to check the receipt after getting our food, instead of being handed it right after paying. They charged me for a medium fountain drink instead of the small one I asked for, plus the wrong Frosty. Our total was about $30 for a not-so-good experience. This will be my last time coming here. I also couldn’t understand the employee who was serving us. She tried to offer if we wanted a cookie, but I only heard her say the price of it and was confused about what she meant, so I asked her to clarify. She meant if I wanted to buy a cookie, and I said no. Overall not a...

Usually I am a big fan of Wendy’s & the awesome customer service, HOWEVER this one in particular is ALWAYS a horrible experience. I tried the mobile order with pull up delivery. Talking to Amazon customer service to pass time my husband mentioned we had been waiting over a half hour for our food. We called to see what was going on and the manager said she couldn’t find our order. After a pause of silence She hung up on us!! So next option was to walk in so we went inside to get our food and it was cold sitting on the counter.

As I’m explaining why I’m upset I get no acknowledgment whatsoever all the employees huddled up and stared... didn’t say a word.

Even though the Wendy’s curbside pickup has been a process of there’s for months since the start of COVID. The manager stated she didn’t know how curbside mobile pickup worked and it’s new to them. 🤔

I will always drive across town to the one off Victoria because of the dreadful experience I always seem to receive at Thompson Wendy’s.. PICK...