Nino's Cafe — Restaurant in Vero Beach

I’ve been going to this Ninos location on the beach since I moved here 16 yrs ago. I usually order cannelloni which is delicious. However tonight I ordered a pizza and my husband ordered a Philly steak sandwich. We waited an hour for our meal when 3 other tables right near us had been served, and finished eating by that time. When we saw the other customers who came in after us being served after we had been seated 30 mins , we questioned our waitress. She had a rude remark & an attitude and said “we’ve been very busy and it has been a two hour wait.” First of all we were seated Immediately (not a 2 hr wait) and the other three tables were served within a half hour (not a 2 hr wait). She never bothered to go check on our order. So we begin to continue waiting another 15 minutes. Finally I asked the other waitress who was serving the other three tables near us if she could check on our order. She did and our waitress returned and told us that our order was given to the wrong table. I said well why didn’t you bring it to our table. She said they just threw it away. I find that hard to believe!!! She admitted it was her fault and the Mgr was only charging us half the price. But it wasn’t the cost of our bill that was disturbing. It was the fact that our waitress never bothered to check on our order when we asked her to. Also that they delivered the order to the wrong table and then instead of checking to see where it belong to, I was told they threw it out. We then asked to speak to the owner who we have talked to in the past. He’s a very hands on owner and friendly to his customers. We were shocked When Our waitress returned and told us he did not want to speak with us because our waitress had already apologized and he was giving us half off. And I was told he was too busy to talk to us. You do not treat a 16 year customer that way. We will not be returning there. Nor will I recommend that...

Soo initially I would like to say if I could rate this place 0 stars I would ( work on that Google ) so we were dying for some good home-made pizza and stumbled upon this place keep in mind we drove from cape coral ,waitress was rude from the begining granted I just wanted to eat and decided to go with the stromboli and this is when we should have left is when I wanted no onions or peppers the "lovely" waitress tells me she can't do that as they are PREMADE!!! seriously? Why have "authentic" on your restaurant when you're selling close to $10.00 fancy hot pockets which tasted soggy and disgusting which I refused to finish and to top it off the $2.95 flat cokes didn't help wash this glorified hot pocket down . But that was only the begining the breadsticks were drenched in butter which made the Bp oil spill look like a kiddie pool and her salad had 35 gallons of ranch on it with only 1 tomatoe and 1 cucumber just pathetic. At that point I asked for the check paid $32.00 for this sorry excuse for "Authentic Italian food" and ran out as quickly as we could. Then to make the 3 hour drive back worse we had bubble guts and nausa as I was certain we were gonna die of food poisoning keep in mind I waited 2 days to post this as I wanted complete certainty I wasn't going to die (no worries she lived too thank god ) so if you want crappy customer service and to be served flat drinks with over priced pathetic excuse for "authentic Italian food" be my guest and be sure to bring a bag in case you start spewing from either hole.😡😤😡😤 PLEASE AVOID NINOS WITH A...

Horrible experience and not the first time ordered a large pie for takeout the crust and underneath crust was burnt like it was on a charcoal grill it was not edible we had to find something else to eat I called to see if I could return it for a new pizza the answer from the girl on the phone thanked me very much for making her aware and said there was nothing she could do asked for the manager and was told he's not in I asked for a call from a manager after several days of waiting and trying to reach a manager again I posted a poor review several weeks later I received an answer claiming Jack the manager took so long because he was in the hospital and claimed now he will be available and to please give him an opportunity to make this right I have been calling the store since I got that message and every time they tell me to call back because he's not in I have asked for him to call me and he doesn't I left a message again today because we wanted to order a pizza and give him another chance as usual I was told he's not in I was transferred from the receptionist to another person who was quite nasty when I asked her if he will be in tomorrow he said she said she's not his keeper I think you just posted an answer to my complaint to look good like you take care of things which obviously you don't so I am now posting again I am very aggravated with the situation I was ordering once a week and you've lost a customer. Probably several since I live in a development less...