Kilwins Ice Cream - Chocolate - Fudge — Restaurant in Vero Beach

This place is Exhibit A in the Museum of Overpriced Mediocrity. I took a few kids for what should’ve been a simple dessert outing—and ended up accidentally bidding in a Sotheby’s auction for chocolate bark and marshmallows.

Let’s start with the ice cream:

$6 per kids’ scoop (LOL),

Weighed like gold dust in front of your face while the cashier silently judges your existence. That alone should be illegal. Who weighs ice cream like it’s uranium?

Then there's the chocolate—$15 for a tiny milk chocolate bark that tasted like it took a sugar bath in a sandbox. Grainy, overly sweet, and anything but premium. Want a bag of marshmallows? Sure—just fork over another $15 and pretend you’re not getting mugged in broad daylight. One very small bag of chocolate raisins and one small chocolate bunny on a small stick.

Total? Over $60. For two scoops, a few chunks of chocolate, and a marshmallow bag. Let that sink in. You could get a filet mignon and a sommelier at a Beverly Hills steakhouse for the same price—and they won’t weigh your mashed potatoes.

And just when you think the comedy’s over: They hit you with a cheap card reader that looks like it was borrowed from a gas station in 2004—plastered with YES/NO stickers—and no obvious “no tip” button. Instead, you’re guilt-tapped into choosing 20%, 25%, or 30%... for scooping ice cream. You have to ninja-navigate a custom button just to enter zero while the cashier stares deep into your soul like you stiffed her on rent.

Final thoughts? The owner clearly knows there are no late-night dessert options nearby and is price-gouging with a grin. If you like paying steakhouse money for grocery-store quality sweets and a side of shame, this is your spot.

Otherwise? Run. Fast. And maybe invest that $60 in a small cacao farm. You’ll get...

Horrible customer service from the owner herself. My family came in and spent over $40 on ice cream and other treats. After we got home I realized we had been charged an extra $8.75 for a double cone that we did not receive. Mistakes happen…totally understandable. So I called that night and they said to just bring in the receipt and it should be no problem. A few days later I brought the receipt in and explained the situation. The owner (who is English with blonde hair) asked for the receipt and was quizzing me about what I did or did not receive. She was very rude and condescending. I was also not refunded the right amount. It really could have been a quick refund for the extra cone. Most shops would probably say sorry for the trouble here’s the cone we charged you for and a refund. I was very calm and kind throughout this refund process. What makes this experience much worse is that I had to deescalate the situation and calm her down. I explained that we had a great time when we came in for the ice cream and treats that night. I apologized for the trouble but it was really no inconvenience on my part. Unfortunately I cannot recommend Vero...

At 9:49 I walked to the door and they refused to let us in even though we had 11 minutes left (and they were low-key laughing about it ?). Our friends got here a few minutes earlier and ordered their ice cream but had an even worse experience. First, their attitude needs to be checked. My friend tried ordering two flavors and the person scooping needed her to repeat herself. She double checked that a medium comes with two flavors which the woman confirmed. She then tried asking for two flavors but after scooping the first flavor, the woman aggressively threw the ice cream cup and scoop down. Then, my other friend confirmed a large comes with 3 scoops, ALSO CONFIRMED, but the girl put two scoops in and, with increasing hostility, threw down the cup and scoop. Then my friend said "wait what about the 3rd?" And the girl just ignored her and said "that'll be $18.62." I understand the service industry is difficult, having worked in it myself, but you shouldn't be working this job if you're gonna treat...