The Tides Restaurant — Restaurant in Vero Beach

We've been patrons of this restaurant on quite a few occasions. In the past it has ranged from excellent to somewhat less than excellent. Our latest visit here was a little disappointing while the food was very good it wasn't up to the excellent status of the past. What was quite disappointing was the bar service. I asked for a specific drink, one that would have been easy to Google, the server came back and asked me what was in it. I educated the server (IMO not their job to ask a patron how to make a drink) but I was served with a drink that was watered down at best. It was returned and replaced with another drink only marginally better. As was alluded to previously. a quick Google search would would have shown how to make this simple drink. The server, while pleasant was a little overly familiar. All in all I've given Tides 4 and 5 stars in the past, I'm very sad to only give them three stars this time. Additionally the place is looking a little bit worn. The men's room absolutely cheap looking with plastic everything. If one looks at all at the furniture there are chips out of the chairs. The carpet a bit frayed, While the food was still very good, (I had asked for a medium and received medium rare.) I did not send it back as I didn't want to wait for a re-do. This is not an inexpensive restaurant. For the cost a meal here, the decor, the service and the food should be and has been much better. In essence both my wife and myself believe The Tides has lost...

UPDATE: After this review, I received a call from Claudia, who runs the front of the restaurant, and she offered us the opportunity to come back and make things right. We were seated at the table we originally requested, and our food and drink experience was definitely much better. Thank you Claudia and Leanne, for providing us with the professional service that you’re known for, and we sincerely appreciated the nice evening back at The Tides.

Unfortunately, I cannot rate our dining experience five or even four stars. The food was mediocre at best. One person in our party ordered an old fashioned-it was served with crushed ice, which watered it down before it even arrived at the table. The bread was sparse (4 individual pieces of bread with 4 little muffins, like it came from other uneaten bread baskets)and came with hard butter. The calamari was dry and salty. Our salads were very good, but the entrees were not what we expected, given all the five star reviews about the food. Our server was excellent and the ambience is very nice, but overall we were disappointed, given the robust prices. Also, we had reserved our table in person over a month ahead-actually walked into the restaurant with the woman and requested a specific corner table (table 3). When the hostess brought us in, we were placed at a different table that was prone to foot traffic. Wish it could have been a...

My friend and I went to Tides on a Saturday night at 6. We asked for Kenny as our server because he waited on us previously and the service he provided was excellent!!! Unfortunately, Kenny was not available, so we got Scott. Sorry, Scott but you missed the mark. His service was very slow and we had to ask at every turn that our empty dishes be removed from our small table. Now for the food... Had the crab cakes for an appetizer and they were yummy. My friend had the Penne Pasta Quattro Formaggi, which was good, but not special in any way. We also each had a bowl of the lobster bisque which I thought was awful, but per Scott was very popular. I can't imagine why... Also, they took the potato crusted grouper topped with lumb crab meat off the menu which is what I was going to order. So yeah, I was disappointed.

REVISION - READ BELOW:

After posting this review, the owner, Claudia, of The Tides reached out to my friend and apologized profusely for our negative dining experience. She explained that our server, Scott, was new and that the person who regularly makes the lobster bisque was out on the day of our meal. To make things right because she obviously cares, she provided a gift certificate for a complimentary meal. Thanks Claudia, much appreciated! We look forward to giving your restaurant...