Cafe Paradiso — Restaurant in Vicksburg

I went in. There were 2 girls. One (w blonde hair) that was extremely rude. It was my 1st time in there, so asked questions I was looking for a loaded tea. She said it had vitamins and that she couldn't tell me much else. She said she txt her boss. I stepped aside so she could assist a guy that came in and she was extremely upbeat, cheerful and all smiles while she served him. I took notice. Once he left, her demeanor towards me was the same. Nonchalant, yet letting it be known she was short on patience. There was powder floating in my drink. When I told her she seemed to have an attitude. She poured my drink over a strainer and dumped it back in the cup. The other girl did appear a little surprised. This didn't seem to be protocol.. I was so upset, I actually walked to my car and decided to go back inside to ask who was their boss. 'Kayla' was not there and the blonde haired girl , I was told just left to go home. I had just walked out 1 minute prior, so unless she went out the back door, not sure how that was possible. The other girl never offered to remake my drink. I asked if she was new. She answered, no. Funny thing, I quit drinking Starbucks because of the sugar content. I went to Starbucks that day, right after that. Then I went by a vape shop, where I was greeted by the sweetest girl!! She told me take my time. She answered all my questions. She helped me find what I was looking for and sold me something else I wasn't looking for. She was that nice and attentive. I was happy making my purchase there.. I told her you're very nice compared to the girls in a coffee shop I walked in. She asked me, " Was it Caffe Paradiso"?? How'd she know? 😭😭😭 She said , "they're never friendly there". Anyway, this place does not have loaded teas . I live in Louisiana and took a special detour specifically to get to Caffe Paradiso in Vicksburg, Mississippi and that's how I was treated. I will not be going back. I could say so much more. The girl was rude and my tea tasted like watered down...

I guess the service is different for different people. We should have just run when we saw that there are not any prices on the menu board. At this point, we should have kindly excused ourselves and went to the Chik-fil-A or Whataburger. Inquired about pricing for breakfast sandwiches and the counter help was not very helpful. Food came and I was super underwhelmed by portions. Then I thought to myself, you know I wasn’t even offered a receipt. I have no idea how much I just paid for this terrible sandwich. I have my husband take my children to the car. I reenter the establishment and ask the non-helpful counter friend if she is the owner. She instead directs me to a lady whose parents own the place. I explain my impression of our experience and the entire time this “manager” is making smarmy faces. She finally walks away from me irritated, but claiming she feels attacked. I stated to her that I wanted her to hear what I was saying, process it, and be better for the next customer. All she wanted to ask was did I want my money back or what? Please do not frequent this establishment if you are a fan of equitable treatment, delicious food or good customer service. I know it’s Mississippi, but goodness people.

ETA: Unfortunately Caffe Paradiso has continued with terrible customer service and disgusting food/drinks. If someone in Vicksburg would like to open a real coffee shop, I would like to be considered as...

I know it's freshly made and watched them make it, but the cold brew tastes like run-of-the-mill premade coffee out of a jug at the grocery store. The hangover burrito is called that cause it looks like someone hungover made it. The eggs are scrambled in a manner that looks like someone messed up when frying an egg and was like , "whoops guess they're scrambled now" and the bacon is that super thin and cheap stuff that would come in like gas station food . The addition of peppers, onions, and hash browns was minimal so this really didn't sell it for me.

Mediocre food aside, the store itself is wild. There are more syrups on the shelf than a snowball stand but I understand that's a selling point for some. Everywhere you look is some new kind of homemade good to the point of information overload which is wild because the menu itself is also gigantic. And while I was reading it, and being the only customer there at the time, you can't help but get the feeling that the girls working there are trying to rush you out

The main selling point of this place is that it's not a corporate coffee shop and they are unapologetic in reminding you that with signage on the outside, inside, and around. But the whole experience feels insanely more corporate than going to local chains like PJs or CCs. Even the Starbucks next door is more welcoming and friendly and not trying to sell me a new product...