Paint's Underground Pizza — Restaurant in Victoria

Meh. We had pizza, garlic breadsticks, and a day-old cinnamon roll that was upsold as "just as good as fresh" (for their sakes, I hope not!) We called ahead and were told to pick up in 30-35 minutes, when we got there our order was next in line. (It's new and it was Saturday, no worries). 15 minutes later our pies were done and we took them home. Strangely, my lap was not delightfully warm on the drive nor did our vehicle smell of pizza. We were underwhelmed when we opened the boxes. Barely melted cheese on barely cooked crust, cut into tiny squares so that 3/4's of the pizza had no way to hold it without cheese fingers. IMO, brick-oven pizza should always have indications (light browning, even char!) of being cooked.

Meh temperature, meh smell, meh presentation, meh eatability, meh taste. The garlic cheese sticks were delish though the marinara was COLD which didn't go well with already chilly sticks. The cinnamon roll looked great but taste was meh. The outside was DRY like week old breadcrumbs. The center was decent and gooey and tasty. Glad it only cost me $2.

We're planning to give them another shot in a few months once the newness has worn off a bit and they get into a rhythm. Will update review then, if warranted.

Staff was super nice, though they didn't offer anything for my extra 15 minutes of wait time. A drink while I waited or my $2 cinnamon roll for free would've been a...

Sept 26, 2020. A friend an I ordered pizza and a salad here. The pizza was really good and the salad was excellent.

Oct 10, 2020. Then, the next time around I called in to pace an order and was asked to hold. Meanwhile I proceeded to hold as the employee kept the phone on there person; and I knew this because I could hear them breathing for the next 6 minutes before I hung up. I'm an extremely patient person, but this was not working for me. I was trying to get pizza for pick-up before the football game at 2:30pm (I called at 12:15pm), but changed plans in a hurry. I messaged them on FB figuring a manager would answer; and they did. They responded within minutes and apologized and offered to take my order over messenger. They also said they would discuss with employees proper phone etiquette. I truly believe they care, so I think the issue is resolved. Since I had already moved on an changed my plans I thanked them and refused politely. In general I hate ordering by phone and this is one reason why among many others. It may be a while before I visit their restaurant again just because of the hassle.

I do like to support small and local businesses, so I say all this because I truly think they care and will...

They are 1 for 3. Please note, I did attempt to reach out directly to their email but I did not receive a response back.

We had a simply wonderful first take out experience and found what we had missed from home in your shop. We have been back twice since then and been let down. So the first time a blonde female came out from the back and made sure she got our order right and got us out quickly. The salad salad w/ Italian and pizza bowl were delicious. The cheese on the salad and pizza sauce were exactly the Ohio standard we were looking for. Now the next two visits were after the dinner rush and both had a blonde male up front with another male in the back. When we ordered we had to get a different salad because you were out of the salad salad, which is fine if you only have those prepped for the day but would expect the others to be fresh. The lettuce, tomato’s, and onions were kinda slimy and didn’t appear to have been made that day. We also always have to check we either got dressing and it was the correct one. We had to make a trip back for dressing for one order.

Tonight’s pizza bowl was completely different and appears to have been microwaved and wasn’t run...