Anita's New Mexico Style Mexican Food — Restaurant in Vienna

There are other locations, go to any of them except this one.

1. no soap in the bathroom. I let a hostess know at the beginning of my dining experience And still by the end, no soap.
2. costs are far from transparent. My child ordered a kids cheeseburger. We had tomato and lettuce added to it. What our waitress Angelica failed to mention was that each individual topping was costing us $.79 each. A heads up for extra costs would’ve been appreciated since it says that no where on the menu that lettuce is an extra charge. Additionally, did you know there are two prices on each menu item? Neither did we. The cost on the menu is actually the up charge price to include the rice and bean side or no filling. You can get a cheaper price if you knew the secrets to their mysterious system.
3. when the waitress came with the bill, she brought the machine and said “your total is $$$, how would you like to pay”. As if I was at a drivethru. I had to ask to even see the itemized receipt so I knew what I was paying for.
4. A manager came over to explain to me these non-transparent menu costs. First, he comes over with food on his hands so we already knew he felt like he couldn’t be bothered to leave the kitchen to come talk to us. For a pretty slow Sunday evening, this man was acting like he was being inconvenienced by coming over. He of course did nothing for us, didn’t care that our waitress failed to mention the upcharges, just said “that’s just how it is, you ordered what you ordered”. I have never felt so appalled by someone’s customer service in a “leadership” role. Seriously who gave this guy a manager job, you are doing this restaurant a disservice.
5. Food was not anything to write home about. Ot was tainted by the whole experience anyway.

Would not come to this location again and would likely try to go anywhere else if someone recommended Anita’s. There are plenty of other restaurants that are tasty and don’t treat their...

My family and I are huge fans of Mexican food! We decided tonight to try Anita's. We thought the reviews were not over the top but also not bad. Let's see what it is about. It was bad! I wish no star was an option. We arrived around 8. The place was not crowded for Saturday evening, which was not promising. Parking was available, so that s always good. We got in, and the atmosphere was from the early 90s. The place definitely needs some updates. It was very cold, which some might like. We were directly served some chips and salsa. The cheapest salsa from the supermarket is probably better. The salsa was not fresh at all. We ordered guacamole for a starter, a margarita for a drink, and for the mains: steak fajitas, beef burrito, green chili pork burrito, and Carne Asada. Guacamole tasted like it was made out of a powder. It did not taste like guacamole at all. It tasted bad, to say the least. The meat used in the fajitas was the cheapest meat you could taste. It did not have any flavor. The burritos were "Taco Bell" quality. Chipotle is a luxury compared to this. The refried beans were so watery. The cherry on top was the margarita. What kind of Mexican restaurant doesn't know how to make a margarita. The cup looked good, but the drink we couldn't swallow. It was extremely sweet, and the dosage was off. It was not worth it. Definitely not...

Just ordered delivery from here and I am completely dissatisfied with both the order I received and the response I was given when I called the store. I spoke to the manager and he looked up my order. I told him that two of the items in the order were incorrect. Before asking what was wrong he replied, “no sir I checked this order and it is correct.” I went on to explain the two incorrect items but he still contended that it was correct. I then asked him to describe what the items in question look like delivered and his description did not match what I was looking at. I even told him that they didn’t match the description but I was interrupted with a “no sir I checked the items they are correct.” I then looked back at the menu and told him the ingredients that were missing on the items and he said, “no sir, those don’t come with that item.” Even though I told him I was looking directly at the menu, he didn’t seem to care. He said “you already placed the order, there is nothing we can do.” Not one apology or attempt at consolation. I couldn’t really get through to him. Everything I said was met with him repeating that he checked my order and it was correct.

To anyone who reads this, please be cautious of the misleading menu and horrible...