Harry's Pizza & Subs — Restaurant in Vinings

I recently moved into the area and Harry’s is a convenient grub spot with tasty meal options. I have visited Harry’s twice. The first visit was extremely pleasant. Unfortunately, I don’t recall which day I first visited but I was greeted at the cash register by a gentleman who advised me on my order since it was my first visit. He recommended a pizza slice and wing combo which was delicious! I remember that day, the owner/manager was sitting out in the booths with a man who soon left and they were having a meeting. The gentleman who assisted me at the front desk was welcoming, discussed my recent move into the area, and provided me with a paper menu for future reference. I had a great first visit. On 8/18 at 4:45 pm, I was driving by and decided to make a quick stop at Harry’s to try an order of the steak and cheese sub. The young lady at the front desk went through all the toppings and I requested no toppings except light onions and mayo. When my food arrived, it was hot and fresh but had tomatoes on it. I think it is important for cooks to pay attention to customer preferences. Not just for likes/dislikes but for allergy and intolerance purposes. I brought the food up to the register and the young lady who took my order apologized and took my food back. To correct the food, they simply removed the tomato’s and gave the food back to me. Let’s all agree that I could have simply done that myself, but I took my food back for a reason. The sandwich had tomato juice, seeds, and small chunks left behind. I brought my food to the front and asked for it to be completely remade. After now waiting for about 25 minutes in total, my food came out for the third time now and guess what? It was remade with no light onions and no mayo (sandwich was plain) like I originally requested. I let the young lady at the front desk know of the mistake to which she apologized. At this point, I didn’t want to send my food back again so I left.

They say first impressions are the most important so for that reason, I would consider visiting Harry’s again but I will be cautious about checking for the accuracy of my order...

I recently had a distressing encounter with the owner, Ilene, at Harry’s Pizza and Subs, which unfortunately seems to be a recurring issue based on other reviews. While it's true that I was engaged in a text conversation on my phone, it was due to a serious situation involving a close friend's daughter attempting self-harm for the second time. Consequently, I was preoccupied and not fully attentive to the surroundings.

When my coworker asked for an itemized receipt, I leaned over to him, prompting Ilene to approach us aggressively, accusing me of saying something to her. Despite my explanation that I wasn't addressing her, she persisted in shouting at me, insisting that I was. Even if I had made a comment about her, her reaction was completely disproportionate and unprofessional. To add insult to injury, once I walked away to fill our drink order, Ilene compounded the situation by approaching my coworker and telling him not to "bring me back" there due to what she perceived as an attitude issue. How disrespectful is that? It's puzzling what might have led her to believe he had brought me there, and it's difficult not to speculate about her intentions behind that remark. However, only she can clarify what she truly meant.

I am thankful to have a supportive boss who understands my character and defended me in this situation. While she wasn't present, she knows me well enough to recognize that I wouldn't behave rudely without reason.

Regardless of the circumstances, a business owner should maintain professionalism at all times, especially when dealing with customers. Ilene's behavior was not only unbecoming of a business owner but also made me feel threatened. It's disappointing to see such disregard for customer service in a place that should prioritize it.

As a repeat customer many times over, my suggestion to the restaurant owner Ilene would be to try looking in the mirror and fixing her unpleasant disposition before fabricating interactions easily debunked by others...

The Good: I'm new to the area and discovered this place. Being from Brooklyn I'm always willing to try NY style pizza and I'm very critical of it. This place is one of the closest I've come to in taste NY style. So with that I would come every few days. With their two slice special it's very easy on the pockets. The Bad: However yesterday afternoon I went in and I was the only customer in there. The young guy with glasses was sitting at a table when I came in. Once in he got up with phone in hand and asked what I would like. I told him just a slice. Never made eye contact as the baseball he was watching on his phone was clearly more interesting. I gave him cash for my order. After about 5 minutes I see the guy in the back pull out a slice of pizza onto the big spatula thing (sorry not sure what its called) with his fingers. This got my attention as I was hoping his hands were clean. He tossed the slice onto a table and walked to the sink where he proceeded to blow and wipe his nose. Now I'm REALLY watching what's going on. The guy walks off into the back and I'm wondering what's the issue with getting my pizza. So the young guy must have had a commercial break from the game and decided to go back there and get the slice. Of course he picks it up with his two bare hands and puts it into the box and butters it. He brings out the box and I say 'That's not mine is it?' He says no then puts it down. I look around as I'm the only one in there. He then says "Oh yeah it is yours." I said It can't be mine since you had your hands all over it. You were handling money and touching your phone... " He said "Oh..." Then takes the slice back into the back and walks off. So the cook is back and is staring at me and I told him to just give my money back. No apology, no nothing. I love good food but what trumps that is good service. Cant say I'll be back and its sad since the...