From a business standpoint, Captain Georges does not put money in my pockets. We, as consumers put money into Captain Georges pockets. Consumers are the reason that this restaurant stays open.

I can’t recall her name but I do remember that she was a White woman whose voice sounded around my age (33) but whose face appeared to be about 50 years old with thin-ish hair, flaccid skin etc… I believe it was Tiffany.

What disgusts me, is how over the past 15 years of this “managers” career with Captain Georges there has been a substantial amount of dissatisfaction voiced by customers against her. Just by briefly scrolling through the lowest reviews on Google, I’ve seen at least 5 complaints regarding her disrespectful and rude customer service over the years - and that doesn’t even count the complaints that were called in. Yet she still has a job??

Friday, March 15th around 6:45 PM my family and I arrived at this location. After getting close to the end of our visit, I began noticing several inaccuracies on my bill. One of them being how I was charged an adult price for a 12 year old and the other being charged for a child that did not eat because of his dislike for seafood. I called Angela, my waitress to the table, explained where she messed up and after she stood in front of me dumbfounded for a few moments she walked away without saying a word.

A couple minutes later a short, Black male manager arrives and confirms the information that I literally just told Angela and walks away. Seconds after, Tiffany arrives and says unless I have a school ID therefore they cannot honor the child's price for my daughter. My child is homeschooled and furthermore even if she were in school, what parent carries a middle school ID in their wallet?? I have MY ID in my wallet. Of course I was offended and upset so I told her that what she will not do is tell me that my child is an adult.

I was charged an automatic gratuity of 15% when there were only 7 people that dined. The policy with Captain George’s clearly states that the gratuity doesn’t go into effect unless there are 8 people that are dining. This was verified by the tall, White male manager who checked the cameras and adjusted my bill due to Angela’s incompetence.

Let it be understood that I had no desire to scam, cheat or lie to save myself a measly $25. I arrived at the restaurant with over ten times that amount, therefore money was never an issue. Being a young Black mother with small children means I’m automatically going to be assumed to be argumentative and aggressive with deceptive intentions…typical stereotyping at its finest.

Upon our arrival to the restaurant, Angela was attentive and friendly with a smile on her face , urgently removing any old dishes and shell buckets. However, after I pointed out the discrepancy of my bill to Angela and argued with Tiffany, she blatantly ignored me. This "waitress" did not arrive to my table to clear any old food, refill drinks or ask if there was anything we needed. This can also be verified by checking the security camera. At about 9:20 she approached my table to grab a few plates and advise of the buffets last calling. Due to her negligence or as a form of retaliation since I pushed back on being over-charged, my children and I left the crowded and dirty dining table thirsty.

I was provided the number to speak to Megan from corporate and after careful consideration, I’ve decided against it. It’s pointless. I want nothing from Captain George’s, not an apology, a credit and certainly not a refund. This company has made it clear that unprofessionalism is the standard amongst their staff.

In sum, the attitude of your employees directly reflect the integrity of your company. I have been a faithful customer of Captain Georges for so long that I fondly remember visiting the Hampton,VA location as a child with my parents. Never would I have imagined to have a $2 McDonalds experience from bottom of the barrel employees at one of the most prestigious seafood restaurants in the Tidewater area.