Chick-fil-A — Restaurant in Virginia Beach

Horrible Service. Especially from Assistant Mgr "Lynn" - She acted so indignant and arrogant - "Is there anything else I can help you with?" in a fake and phony tone of voice. I did not expect this from this establishment - I expect that from McDs, Wendys or Taco Bell - but not Chick-fil-A. I worked all day till past 6pm, thought I would be nice and order dinner go home and watch my 2 favorite programs and eat dinner with my Mother - not tonight! My food was obviously under the heat lamp for such a length of time that it made the chicken hard and rubbery. Disgusting. Then I called to the other Lynnhaven store and they told me that their policy - due to criminals trying to cheat them - is to get your name and make you bring the food back right then and there. Like hell I am going to bring it back then and now!! What nerve!!! Then she goes on to tell me that customers are satisfied with just bringing back the food and getting a replacement or refund. They don't expect to be compensated for their inconvenience but we'll give you some coupons. Really? How about you pay for my time and my gas - that's 30 minutes at over $100 an hour and my gas for my SUV. Idiots!!! You have zero humility and professionalism to come at me with this ridiculous arrogant self absorbed attitude. And the GM Marcy cannot be bothered to call me this evening - no she will call me during working hours. They clearly DO NOT CARE about their customers and have shown tonight that they are as low class as anyone can be. I am very disappointed. I will go back and produce all 4 sandwiches and will get my refund and then I will NEVER go back there to this place. They are supposed to have a 15 minute rule on how long the sandwiches stay under the heat lamp. They do not follow their own procedures - all to make a quick buck at the expense of pissing off a few customers here and there. Makes me so mad that they have no better manners than that! They don't even deserve the 1-star rating. Avoid this location - they do not care about their customers! Period!!

Hey Google - Why do I have to give a 1-Star to rate these guys? - when they...

I’ve been going here since I was a little kid when the opened in 97 multiple times a week, but after the rebuild I hate coming to this location. It’s the only one on my way, so i keep going back. This restaurant has messed up my order seven times in row now during breakfast or dinner. Three times now I have been given chicken tenders instead of chicken minis but by the time I get back breakfast is over so I can’t get the chicken minis I paid for. So I got chicken sandwich coupons, but my breakfast was still ruined for that morning. I paid 5$ for a gallon of sweet tea through the app, and that was forgotten to be given to me. Another time I was given a regular chicken sandwich instead of a spicy chicken deluxe. That’s not the main problem. Every time I’ve gone back to get my orders fixed though or had to have called, everyone always seemed annoyed to fix it. They have to pretend to be nice about it, but you can tell it’s fake and they are actually really annoyed about fixing my order, through their tone and body language. So at this point my favorite location for 20+ years now I don’t want to ever go back to, I’m over it. I hated how getting my order fixed yesterday felt since the crew made me feel bad about my order being wrong. I don’t know what happened to the old crew, but it’s just not the same now. The Salem is a nice new building, but not a nice new crew. The Kempsville location might be out of my way, but my orders are always right and if not they would not be annoyed when I needed them fixed. Save yourself some time and the upset morning and don’t go to this location, I promise it’ll be a much...

This Lynnhaven Chick-fil-A is Five-Star PERFECTION! If there's a gold standard for fast food, the Chick-fil-A on Lynnhaven Parkway in Virginia Beach has to be it! Seriously, this location consistently knocks it out of the park and absolutely deserves a full five stars. Every visit here is a reminder of why Chick-fil-A is in a league of its own. The customer service is, as always with Chick-fil-A, truly exceptional. From the moment you pull into the often bustling drive-thru or walk through the doors, you're greeted with genuine smiles and those famous "my pleasures." The staff here at the Lynnhaven location are incredibly efficient, friendly, and always seem to go the extra mile to make sure your order is perfect and you have a great experience. Even when they're super busy, they handle it with grace and speed. And of course, the food is consistently delicious. The chicken sandwiches are always hot, juicy, and perfectly cooked. The waffle fries? Crispy golden goodness. Whether it's a classic sandwich, nuggets, a fresh salad, or one of their amazing milkshakes, you know you're getting quality every single time. This particular location is always remarkably clean and well-maintained, which just adds to the pleasant dining experience. The efficiency of their drive-thru, even with long lines, is something to behold – they have it down to a science! If you're in the Lynnhaven area of Virginia Beach and need a quick, delicious meal served with a smile, you absolutely cannot go wrong with this Chick-fil-A. They set the bar high and consistently exceed expectations. A true five-star...